Windows 8 doesn't Load, error 0xc000000f stuck at the blue screen and not open the boots

There is no solution after followed the instructions

Hi Reda Edris,

I would suggest you to run the hardware diagnostics on the system to check for hardware functionality. As you have mentioned that , options are not working, you may run the diagnostics by pressing the + ‘Power’ simultaneously when the system is shut down. This will work only if you are using a laptop. Please share the system model.

You may try refreshing the system. Please follow the steps below:

• Shut down the computer
• Power On the system
• Power Off the system at Dell Logo with “rolling dots” at the bottom of the screen
• Repeat the above steps 2-3 times
• Click ‘Troubleshoot’
• Click ‘Refresh’ to refresh the system

*Note: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.

Keep me posted with the findings. I will be glad to assist further.

There is no solution after followed the instructions

Hi Reda Edris,

Thank you for the reply. Please share exactly what happened when you performed the troubleshooting steps. Any errors that come when you performed the steps?

Please share the system model with me.

Keep me posted with the information. I will be glad to assist further.

We've done what you typed above arrange, but does not solve the problem

The situation remains as it is open me a blue screen appears written on it mis error>>

File: \Boot\BCD

status 0xc000000f

 Hi Reda Edris,

Thanks for the reply. You may restore your system back to factory settings. Please follow the steps below:

• Shut down the computer
• Power On the system
• Power Off the system at Dell Logo with “rolling dots” at the bottom of the screen
• Repeat the above steps 2-3 times
• Click ‘Troubleshoot’
• Click the Dell Backup and Recovery icon
• The system restarts and comes back up, click Next on the Dell Backup and Recovery Screen
• The system would be checked to see if the smart repair option can fix the issue, click Next once this is done
• You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next
• You will be prompted to back up your files, select No, Erase my files
• The system goes ahead and completes the restore of the operating system. Click Restart when prompted
• Follow the on-screen instructions to setup the system with windows

If this doesn’t work than we might have to reinstall the operating system.

Keep me posted with the results. I will be glad to assist further.

hi Amogh G

my  Product Inspiron 17R 5720

This is the image that showing

www.mediafire.com/view

Hi Reda Edris,

It seems that operating system is need to be re installed on the system.Please provide me the Service Tag and the name as it appears on the account via private message (click my username and then click Start Conversation) so I may access your records and check for further course of action.

Keep me posted with the information. I will be glad to assist you further.

You have to send the data some time ago and there is no answer to solve the problem ??????????

Hi Amogh,

Even i am facing the same problem. I am using Inspiron 15R 5520 laptop.

Please help me to get this resolved.

Thank you

Hi Jabee Gms,

I would suggest you to run hardware diagnostics on the system for hardware functionality, by following the steps below:

• Reboot and tap 3-4 times to enter the Boot Menu.
• When the boot device list appears, highlight Diagnostics and press Enter.
• The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display.
• In case any hardware component is bad, you will get a corresponding error.

You may reset system BIOS to default settings. Please follow the steps below:

• Power on the system and tap at the ‘Dell’ logo
• Press on the ‘System Setup Utility’ screen and then press
• Press to ‘Save Changes and Exit’ and press again

Keep me posted with the results. I will be glad to assist you.

Hi Amogh,

Thanks for your quick reply. 

I did the hardware diagnostics and system BIOS to default settings, But it didn't resolve problem.

Here i am attaching the test results and boot error code screen which says some \EFI\Microsoft\Boot\BCD is missing or contains error.

I would appreciate a quick reply to this post.

Thank you 

Hi Jabee Gms,

Please ensure the following settings are updated in system BIOS. You may follow the steps below:

• Power on the system and tap 3-4 times to access system BIOS.
• Go to ‘Boot’
• ‘Boot List Option’ should be ‘UEFI’
• ‘Secure Boot’ should be ‘Enabled’.
• ‘Load Legacy Option Rom’ should be ‘Disabled’
• Press to ‘Save Changes and Exit’

Keep me posted with the information. I will be glad to assist further.

Hi Amogh,

Thank you for your response.

No change in the problem. I have the same BIOS settings in place.

Please let me what is the chances of getting the system recovered in this kind of crashes. Its been a week while my laptop is down and i can not afford more down time.

If the recovery chances is less then i will go ahead with some other OS installation for time being.

And please confirm, since i had paid for getting Windows 8 with new laptop can i get the Windows 8 copy or re installation done from Dell ?

Thank you.