Highlighted
samsintegra
Copper

Windows restarts, but black screen and pointer only

I have a Inspiron 15R N5110.  Windows starts, then goes to login. After login a black screen with no icons or task bar. The only interaction that will take place is Control-Alt-Delete and the ensuing screen options. So I choose Task Manager to try and restart explorer.exe. But Task Manger screen never displays.


I am running Windows 7. I have tried the following:

sfc /scannow

chkdsk / r

Malware check - did find some, nothing serious, but it still does not come on.

Runs fine in safe mode.


Did notice their is a 2016 driver update for the Intel 3000 display adapter. Cannot get it to load new driver in safe mode.


Thanks for your assistance.

0 Kudos
4 Replies
ejn63
Diamond

RE: Windows restarts, but black screen and pointer only

FIrst run an extended diagnostic on the hard drive - F12 at powerup.

0 Kudos
samsintegra
Copper

RE: Windows restarts, but black screen and pointer only

HD 0 - DST Short Test

Error Code: 2000-0145

Validation 37650

Long test now running...

0 Kudos
samsintegra
Copper

RE: Windows restarts, but black screen and pointer only

Long Test Results

Error Code:  2000-0142

Validation  48175

Self test unsuccessful   Status=7

0 Kudos
ejn63
Diamond

RE: Windows restarts, but black screen and pointer only

Your hard drive has failed.  Back up what you need NOW.  You'll need a new, 2.5" SATA drive and your backup OS recovery media.

Unfortunately, this model requires a complete tear-down to change the drive -- the drive is attached to the underside of the mainboard, which has to come out of the system to replace the drive.

www.youtube.com/watch

0 Kudos