drewscm
1 Nickel

Wireless issues on Studio XPS 13

Have any of you guys had wireless issues with the new Studio XPS 13. I just recieved mine this week and for some reason the wireless card shuts off on its own randomly, and sometimes I cant get it to turn back on with out shutting the whole computer down and turn it back on. I am using a Dlink dir 825 xtreme N router and my other laptops in the house have no issues with connection so i know its not a router issue. Just wanted to check if others are having issues before I call Dell.

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19 Replies
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Re: Wireless issues on Studio XPS 13

I have a Studio XPS 13 with Dell Wireless 1515 Wireless-N Adapter. I have a Netgear (54 Mbps 2.4 Ghz 802.11g) WGR614v7 router. The connection drops frequently. But the connection works fine with my old inspirons. Let me know how it goes when you call Dell.

Bala.

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michaelw9
1 Copper

Re: Wireless issues on Studio XPS 13

I just bought a Studio XPS 13 as well with the 1515, and I was having problems with every WiFi connection I could find.  Then the list would reset, nothing would be found at all, and then after a minute it would repopulate.  After being connected for a few min, it would drop again.  Even being 3 ft from the router.  I chatted with Dell who made me reinstall the driver, and then told me the lamest excuse you could come up with:

"Because the 1515 is an N adapter, and you are trying to connect to a b/g network, these are not compatible."  He wanted me to contact their Priority support team for a fee to reconfigure the router.  Completely unacceptable after just buying the machine yesterday! 

I did my own research and I found the fix to the problem.  The driver included from Dell (as of 3/28/09) and on the website are BAD.

Use these drivers:
http://www.laptopvideo2go.com/forum/index.php?showtopic=15297

v7.6.1.204 with modded INF v1.24 for both Vista x86 and x64
Should work for ALL Atheros Chipset versions

The problem is 100% fixed, and I also can see like 15 wireless networks around me now in the list, as opposed to just the one a few feet from me.  If I didn't find this driver, I would have returned the computer at BestBuy.  Dell maybe you are reading this and can acknowlege this problem and the horrible customer service!

GaryReger
1 Nickel

Re: Wireless issues on Studio XPS 13

Suffering same. Often requires safe reboot

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Nidant
1 Nickel

Re: Wireless issues on Studio XPS 13

Yes the drivers found at Support.dell.com are normaly out of date. Tech support will often recomend going to the manufactures website for drivers. I would recomend trying the connection in safe mode with networking. This will help determan if its software or hardware. pls keep me posted on what happens.

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michaelw9
1 Copper

Re: Wireless issues on Studio XPS 13

Suffering same. Often requires safe reboot

Just delete the Dell drivers from Device Manger.  (Click uninstall and make sure you check mark "Delete the drivers").  Then reinstall the Atheros drivers from the link above and you should be good to go.

 

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GaryReger
1 Nickel

Re: Wireless issues on Studio XPS 13

Seems to have worked. Thanks

 

PS. I think driver has been updated to 211

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DeenShan
1 Copper

Re: Wireless issues on Studio XPS 13

Very helpful. Had the exact same issue with my brand new XPS 13, so thanks!

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BriBoston
1 Copper

Re: Wireless issues on Studio XPS 13

There seems to be never verison and not WHQL.  What one works the best?

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MothBox
1 Copper

Re: Wireless issues on Studio XPS 13

I'm having the same problem with my Inspiron 15.  I've tried the Atheros drivers but I can't connect to any networks at all.  According to the device manager the card is properly installed and the diagnosis wizard can't find out what is wrong.

Any ideas?

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