B.Tsvetanov
1 Copper

XPS 11 freeze on DELL logo

I tried to install Windows 10 on XPS 11 laptop. The installation required a restart. The laptop restarted itself and froze on the DELL logo. When I try accessing BIOS (with F2) or the boot menu (F12), the option highlights itself (as in being selected), but nothing happens whatsoever. I took the battery out, pressed the Power button for 10 secs, placed the battery back on, but again nothing happened. If someone could tell me how to fix this... 

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RE: XPS 11 freeze on DELL logo

Hi B.Tsvetanov,

Thank you for reaching out to Dell Community Forum.

Do you get any beeps when starting the system?

Do you have to do a hard shutdown when the system freezes?

please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
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