martinsk
1 Copper

XPS 12 9Q33 touch screen stops working intermittently

My XPS recently developed this issue. I traced the problem back to the I2C HID Device in Human Interface Devices which was stopped with code 34. I followed suggestion in another post; downloaded and installed Intel I2C BUS driver for Touch screen and Touchpad version 1.0.1.121, A01. Now touch screen works for a while and then stops. In order to re-activate the touch pad I have to restart the computer which is rather annoying.

How can I fix the problem?

 

 

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19 Replies
Moderator
Moderator

RE: XPS 12 9Q33 touch screen stops working intermittently

Hi martinsk, 

Please try updating the Windows 8.1 touch screen driver in your system and check if it fixes the issue.

http://dell.to/1cci8tq

Also, Try the free upgrade of the operating system to Windows 8.1 if you still have Windows 8 

Please let me know if this helps.

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sarfaraz gohil
1 Copper

RE: XPS 12 9Q33 touch screen stops working intermittently

Hi everyone, so here is the problem I am having.

I have Dell Inspiron 15R 5537 laptop with touch screen windows 10 home,but from last few days my touch screen is disapear and not working in device manager no HID touch input found,

Can anyone back this up? Does anyone have anything else I can try?

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LSUFAN51
5 Rhenium

RE: XPS 12 9Q33 touch screen stops working intermittently

emoticon.BigSmile.title

Hi sarfaraz gohil

Please follow steps below:

1. Power off system, remove All peripherals, AC adapter and battery.

2. Press the "Power On" button for about 15 seconds to release Static Flea Power. Replace battery, adapter, power on system. Hopefully touch screen is fix now.

sarfaraz gohil
1 Copper

RE: XPS 12 9Q33 touch screen stops working intermittently

hi Thank you for your message, I tried this but no luck 😞  I recently updated windows 10 Home edition. After that, the touch screen completely stopped working. I searched calibrate touch screen in the system and it takes me to the web and not system. when I searched for pen and touch input it says no pen and touch input found?

Please assist me for this ongoing issue.

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LSUFAN51
5 Rhenium

RE: XPS 12 9Q33 touch screen stops working intermittently

Please click on " Choose a diagnostic test" in the link below and then select Touch screen.

Support for Inspiron 15R 5537 | Diagnostics | Dell US

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LSUFAN51
5 Rhenium

RE: XPS 12 9Q33 touch screen stops working intermittently

Also,

Click on Downloads & Drivers and then run Guide Me option in link above to detect drivers updates for your system. Please follow instructions to run Guide Me option in link below:

How to Find Drivers and Update Them (Official Dell Tech ...

sarfaraz gohil
1 Copper

RE: XPS 12 9Q33 touch screen stops working intermittently

I did but no luck it says " We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver.''

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sarfaraz gohil
1 Copper

RE: XPS 12 9Q33 touch screen stops working intermittently

no luck its says '' No driver updates found. Your system has the most recent updates

Driver detection complete ''

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LSUFAN51
5 Rhenium

RE: XPS 12 9Q33 touch screen stops working intermittently

In device manager, expand Human Interface Devices. At device manager taskbar, click Action and then select Scan For Hardware Changes. Hopefully touch screen driver appear. If touch screen doesn't appear, click View and then select Show Hidden Devices.

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