roldy
1 Copper

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

I'm scheduled for my second panel replacement soon. I sent the laptop in once already and the burn in still happens. After a chat session with support a second panel replacement and motherboard replacement is "guaranteed" to fix the problem. We shall see.
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Highlighted
FlyerXX
1 Nickel

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

Didn't know what I was getting into until I started reading these Dell Forums. Just want to report that I have both these issues on recent new laptop.

  1. Wake from sleep, the keyboard lights up, but blank screen, requiring forced shutdown to recover.
    Verified Intel Rapid Start is not installed in Windows and A06 BIOS has not such option.
  2. Temporary image retention/ghost burn-in issue shows up all the time.
    I have latest A06 BIOS and latest video driver.

XPS 12 9Q33 with i7 4510U CPU. Intel released that CPU recently in Q2 2014. This suggests this laptop model line is still suffering from wake from sleep blank screen & image retention issues that a lot of others have reported from over 1 year ago.

Wake from sleep issues - XPS 12 9Q23
http://en.community.dell.com/support-forums/laptop/f/3518/t/19482384.aspx 

Wake from sleep issues - XPS 12 9Q33 Haswell CPU
http://en.community.dell.com/support-forums/laptop/f/3518/p/19517524/20416003.aspx 
http://en.community.dell.com/support-forums/laptop/f/3518/t/19519068.aspx 
http://en.community.dell.com/support-forums/laptop/f/3518/t/19517951.aspx 
http://en.community.dell.com/support-forums/laptop/f/3518/t/19527106.aspx 
http://en.community.dell.com/support-forums/laptop/f/3518/t/19527493.aspx 
http://en.community.dell.com/support-forums/laptop/f/3518/t/19593854.aspx 
http://en.community.dell.com/support-forums/laptop/f/3518/t/19595193.aspx 

7/2013 Dell A02 BIOS acknowledging wake from sleep issue with possible fix, but even the newest A06 BIOS doesn't fix the issue to this day 8/2014.
http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&doc... 

Screen Image Retention - XPS 12 9Q23, 9Q33
http://en.community.dell.com/support-forums/laptop/f/3518/t/19497269.aspx (66+ pg of complaints)
http://en.community.dell.com/support-forums/laptop/f/3518/t/19543016.aspx 

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viswhiz
2 Iron

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

XPS 12 9Q33 with i7 4510U CPU

Somehow I'm not surprised.  DELL really don't care about this issue.  Their support people have been blindly replacing screen without actually fixing/replacing the LCD part............ Really bad practice. If only something can be done about this malpractice from our end as customer......

I have been putting up with image retention on my XPS 12 9Q33 i7-4500 version (Q1 2014 version, a replacement).  My warranty will expire November, I'm losing hope that DELL could figure out any actual fix.

Apparently there are different IR symptoms.  Mine, I would say not too bad, because it only visibly happen on lower brightness.  I have just very little IR on max brightness on corners/edges of screen, generally not noticeable, and still like that since March (it was IR-free out of the box for about 5 weeks).  But if you go back through this thread you'll see different stories.  So I have been holding up on mine hoping that I have been quite "lucky."

About wake from sleep issues, I had that before.  My solution was fresh install of Windows 8 from vanilla retail DVD and install just the basic drivers from Dell (I believe only trackpad, maybe keyboard control driver).  Don't use the DVD that came with the computer because then it would load the same thing.  You just need to find/borrow any Win 8 Pro/Core DVD (depending on your version), don't need any new serial number, because the serial number is embedded in your computer's BIOS (the install will detect it automatically).  Since then I never had any trouble waking up from sleep, or any other trouble at all (except the IR of course).  I'm on BIOS A04 and since its working very well, I don't bother to upgrade (which may introduce new problems).  I doubt BIOS could fix any hardware defect.

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jcristofano
1 Nickel

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

Same problem with my system. Do you have an email or mailing address for someone at the Case Management Team?
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thumper1279
1 Nickel

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

are their any other systems that dell has right now that is suffering the same issue of screen ghosting images or is it just the xps 12's ?

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RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

are their any other systems that dell has right now that is suffering the same issue of screen ghosting images or is it just the xps 12's ?

I'm not aware of any other dell products that are affected by "ghosting", but I do know that most devices with a LG IPS screen will experience pretty bad ghosting. So if another dell product has an LG screen, it would best be avoided (unless you really need/like it, are willing to put up with the ghosting and/or are hoping that Dell might have the decency to fix the issue).
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Jay-CA
1 Nickel

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

I got my screen replacement today (A01), from an A00 panel previously. I will let everyone know what the results are. I ran the marco.org image retention test for 3 minutes before switching to gray and there was no noticeable retention. I am going to observe it for 2-3 weeks to see.

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roldy
1 Copper

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

On my second replacement. This one was replaced last week and so far no image retention. Hopefully this trend continues.
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OT77
1 Nickel

RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

My XPS 12 9Q33 has image retention.

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RE: Has someone noticed ghost images (screen burn-in) on Dell XPS 12 Duo?

I got my screen replacement today (A01), from an A00 panel previously. I will let everyone know what the results are. I ran the marco.org image retention test for 3 minutes before switching to gray and there was no noticeable retention. I am going to observe it for 2-3 weeks to see.

Did you actually see it say A01, or is that what they told you?
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