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Paulmolive
1 Copper

XPS 12 Power Adapter Faulty. Cannot charge laptop.

I currently have a XPS 12-9Q33 laptop that is not charging. The light at the end of the power adapter is no longer lighting up so it appears to be faulty. I've called Dell to purchase a new adapter but was told that they no longer sell replacements for them and was recommended to buy an adapter from a 3rd party source.

I purchased a replacement with the same voltage and amperage that is supposed to work on a XPS 12. The laptop now powers on but will not charge. The BIOS states that the adapter is unknown and will not allow it to charge.

What can I do now? I find it really frustrating that I cannot get a direct replacement from Dell themselves so I'm stuck with a laptop that is not portable at all since the battery is at 0%

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1 Reply
9 Rhodium

RE: XPS 12 Power Adapter Faulty. Cannot charge laptop.

Third party adapters usually do not have required logic circuit to complete the batter charging loop.  It's easy to find genuine, OEM Dell adapters:

www.parts-people.com/index.php

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