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XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Hello All

I took the plunge and updated to windows 8.1 on my XPS 12 last night, the first problem was the right click options missing from the desktop.
this was remedied by updating the drivers for the cypress touchpad. then I discovered no matter what I did the centrino wireless N 6235 card would not enable. so I removed this from the device manager and re-detected in windows this is currently stable however the Dell Support site recommends updating it, so I have downloaded the driver but when I try to install it I am told this cannot be installed on my system?

more annoying than anything is the auto-rotate function on my flip screen isnt working any more....

Any ideas?

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2 Bronze

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Hi ,

We truly regret the inconvenience that has been caused to you. I understand Windows 8.1 has just been released and there would be some compatibility issues.

Kindly update the network driver from this link below:

Network Driver

Also, you can update the latest Intel driver for your system:

Intel HD driver

Keep us posted with the results so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Hi Sandeep

thanks for the feedback, I do appreciate the fact its a new blend of the windows OS hence why I am asking for assistance.

I have tried both Downloads, the HD driver installed OK, now the auto-rotate button displays on the screen, however it still does not rotate my screen 😞

 

the Network driver is useless also as its for the Bluetooth kit and I already have a later driver on the system..... it fails to install


anything else I should try?

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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still waiting for an update on my now non-rotating screen....

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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*Bump*
I am still unable to flip my dell xps 12 using the screen since upgrading to 8.1......

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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I have exactly the same issue. I've updated all of the drivers but have had to switch off the screen rotate facility.

Come on Dell give us a solution.

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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thanks BigJC

I was beginning to think I was doing something wrong....

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Hi,

Thanks for your reply. We truly regret for the inconvenience that has been caused to you. I understand that 8.1 updates might not be compatible with certain hardware and hardware manufacturers are constantly working to come up with the latest drivers and firmware to address these issues.

However, this takes time to understand the cause of the issue and implement a solution for the same. We appreciate your patience in the same.

Please check this BIOS update released yesterday and let us know if it helps in improving this issue:

BIOS update XPS 12 (9Q23)

BIOS update XPS 12(9Q33)

Keep us posted with the results so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Hi Sandeep,
I have upgraded the BIOS as instructed, the Screen still does not auto-rotate as it used to prior to upgrading to Windows 8.1

let me know what else you would like me to do,

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RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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I updated all of the drivers and the BIOS and still get the same issue. I have the latest XPS12 with the Haswell, it might be confined to this laptop.  I appreciate it might be a Microsoft issue but Microsoft/Dell need to get their act together because if not Apple & Chrome are going to wipe the floor with them. Releasing a new OS riddled with bugs that requires you to update virtually every driver on your PC is a nightmare. Not all PC users are technicians and you shouldn't expect them to know or care what a BIOS or driver is. The OS & expensive laptop should work - period.

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