wwaeronaut
1 Copper

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Unfortunately, my situation remains unchanged---but I am trying the suggestion you made about avoiding MS products to see if that works.    I declined to send my laptop in after learning I would have NO laptop while Dell looks into the problem using my system.......  that, for me, just won't work.   Fortunately I have a bit of time left on my Return policy..... if it's not resolved by that time, I will return my Dell and pick up the Vaio equivalent.    that would be too bad, because otherwise I am very happy with it......

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danbar99
1 Copper

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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I have had no problems other then the autorotate spontaneously not working, usually when using IE in metro... 9Q33 xps 12 on windows 8.1.  A restart or sleep/wakeup always fixes the problem.

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Vishg
1 Copper

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Yup, having the same problem. Didn't update to 8.1 for over a month after getting the 9Q33. Then took the plunge. The auto-rotate is now dysfunctional in the way described by others. A restart almost always fixes the issue. And the rotation works fine in the beginning. Then, if you stay at a particular orientation for a while, it's as if it goes to sleep & never wakes up. Only solution seems to be a restart.

Another clue for support: let's say the autorotation dies when in portrait mode. Switching the screen to the laptop mode does reorient the screen to the landscape mode. However, if I flip back to the tablet mode, the screen returns to the "locked" portrait mode. Only a restart seems to fix the problem.

Hope Dell is getting somewhere with this issue.

Thanks.

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Dreamengineer
1 Nickel

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Dell / Sandeep
do you have any updates on this matter? its still not working and its eerily close to my warranty expiring.


please update!

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Moderator
Moderator

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Dell / Sandeep
do you have any updates on this matter? its still not working and its eerily close to my warranty expiring.


please update!

Hi DREAMENGINEER,

We are working on the issue right now as well to ensure its rectification with a driver/firmware update. I am also awaiting confirmation from the users in USA which are facing the same issue so we can replicate the issue on the lab as well.

We would keep you posted as soon as we get any developments. We truly appreciate the patience and cooperation that you have shown in this regards. 

Thanks and Regards
Sandeep P
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; UK Customers; India Customers. For Dell support videos click Here.

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Vishg
1 Copper

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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"I am also awaiting confirmation from the users in USA which are facing the same issue so we can replicate the issue on the lab as well."

What do you mean by this? Can you elaborate? You seem to be saying you haven't yet been able to replicate the problem. Which then leads me to wonder how you are able to work on the issue.

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Jay-CA
1 Copper

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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Following up on VishG's comment, Sandeep, can you please clearly explain whether or not this issue can be reproduced in testing?

I updated my 9Q33 to windows 8.1 and I am having similar screen rotation issues. I have read through the forum posts and updated to the "latest" drivers that were provided.

Upon a full restart, the screen rotation works. However after a few sleep/hibernate/wake cycles, screen rotation fails to work until another full restart. I find this issue very annoying for a form factor that is designed to be able to change orientation.

Is there a way to tweak the screen orientation sensitivity?

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guy_mx99
1 Copper

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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And its not just the xps12 -my new XPS 11 (9P33) screen autorotate function doesn't work since the machine auto-updated last week to windows 8.1   I am concerned Dell don't seem to know what to do. I am not going to accept anything less than complete resolution of this problem as I spent 1400 euro and it is less than three weeks old...  Help please!
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tha_lode
1 Nickel

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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My XPS12 9Q33 has the same problem where autorotate stops working after a while (typically 3-5 resumes) I then have to reboot before it Works properly again.

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Highlighted
Irgi
1 Nickel

RE: XPS 12 screen doesnt rotate after upgrading to Windows 8.1+ plus other wobbles

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I encounter the same issue on my system. In tablet mode, auto-orientation quits working. Reboot temporaliy helps.

Any news on a fix for this issue?

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