Gavin814
1 Copper

XPS 12 stuck on dell logo screen, help please!!!!

My laptop has been stuck on the dell logo screen for months now. I have drained the battery to completely dead, wont work. I tried f2 and f12 but no reaction, doesn't take me to the boot menu or setup menu. How can i fix this. I need this computer for school 

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RE: XPS 12 stuck on dell logo screen, help please!!!!

Hi GAVIN814,

Kindly try to toggle the caps lock key and let me know if it gets toggled?

Perform a hard reset on the laptop and use a known good outlet to do that remove all the external peripherals and press down the power button for 15 seconds and start the system.

Let me know if you get to hear any beep code when you start the system?

Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

Let us know if you have any other queries.

Dell-Vijay A
Social Media Support
#IWork4Dell
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