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splitframe
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XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Hi,

I myself own an XPS 15 9550 and noticed that I was not getting the full Thunderbolt 3 speed
over it's Thunderbolt 3 port. I expected speeds around 2700MB/s, because of the overhead with
the theoretical gross speed of 3870MB/s, but I only ever got 1400MB/s out of it.

I did some digging and found out that none of the XPS notebooks with Thunderbolt 3 are even
able to achieve the full TB3 speeds, because they are only connected with two PCI Express lanes (x2.3).

You can read more about this on the following links:

Dell Subreddit Post
Chipset Digging on Forum

Thunderbolt 3 and the promised speeds were the MAIN REASON I even bought this notebook.
I feel very cheated here.

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19 Replies

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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I also own a 9550 and feel the same Smiley Sad

Community Manager
Community Manager

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Hi splitframe,

Thanks for posting.

Here is some information you may find helpful.  

http://dell.to/2hAsyRT



Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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splitframe
Bronze

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Hello Robert,

I appreciate the answer and the information provided, but fail to see

how it helps in my case.

Greetings

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Community Manager
Community Manager

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Have you ruled out a software issue in any way? There are four basic ways to accomplish this.

You can restart the PC with the Thunderbolt device plugged directly to the Port on it's own. Once the PC has restarted,
install the driver that came with the device. If it still doesn't work, then you will need to proceed with one of the
remaining options. .

You can two way swap your HDD (Hard Disk Drive) with one from a similar working system and see if the fault follows
the HDD to a new machine or if the issue stays with your system? Please follow your User Guide for instructions on
removing any hardware parts as the steps change from system type to the system type or you can search on our support
site using terms such as "your PCs model type", "CRU" and "removal" to find a guide specific to your machine.

You can boot from an Ubuntu Live CD (Regardless of the the operating system currently in use on the PC.) and check to
see if you experience the same issue in another OS. Ubuntu live CD's allow you to boot the OS off the CD without
installing it on your Hard Drive. You can download an ISO of the CD on the Download link below. Tap rapidly at the
F12 key when the system boots to the Dell Splash screen and choose the CD/DVD drive option from the boot once menu
that appears.

Ubuntu ISO Download Link.External Link

You can run a factory restore or reinstall your Operating system.

Caution: Carrying out option iv. would be done as a last resort and only done if one of the other two steps couldn't
be done. You MUST back up all data before carrying out this procedure - if you do not data WILL be lost. Any operating
system reinstall or factory restore involves formatting your Hard Disk Drive (HDD). Please refer to the guides on the
Windows portal for further information on these procedures.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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splitframe
Bronze

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Hello Robert,

thank you for pasting the content of the link you posted earlier again.
Like the link before it did not really help me.
To humor you, yes, with the exception of using Ubuntu Live I, indeed, did all
of the above and more. I also checked multiple BIOS/FW versions like 1.1.19
1.2.0, 1.2.14 and 1.2.16. Furthermore I tried my Akitio on another notebook and
reached full speeds there with the SSD as well as with the GPU.
I did these tests before I knew that it is indeed  a Hardware issue.

If you look at this excerpt from the documentation of the chipset that
the XPS 15 uses you will see that if a device is mounted on PCIe Port #15
it is only given two PCIe lanes, if a device is mounted on PCIe Port #13 it can
use up to four PCIe lanes, the two from Port #13 and #15 combined.
Now if you either look at the screenshot from HWInfo64 here or the
BPD file here ( PCI Scope report ) you will see that the Thunderbolt 3
controller is indeed mounted on Port #15 which on its own is not able
to reach 32Gbps (x4.3) speeds, it only reaches 16Gbps (x2.3) which
corresponds to the results I got in all benchmarks or speed tests I made.
But I am sure you knew most of this as you read through the links I provided.

Tobias

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Community Manager
Community Manager

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Tobias,

At this point, the only alternative I can offer is to contact Tech Support for additonal troubleshooting, repair, and possible replacement.  Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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b4lmung
Copper

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Is there any update ? Because this problem surely affect to all XPS owners.

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RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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Would also like to here from Dell about this.

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Not applicable

RE: XPS 13/15 9530, 9550, 9630 can only reach Thunderbolt 2 speeds over Thunderbolt 3 port.

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I also have this problem. In the offer wrote up to 40gb/s Thunderbolt 3.

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