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nerealmea
1 Copper

XPS 13-9333, Windows 10, MiniDP output not working

It was working just fine for quite some time but then suddenly it is not functional any more, I cannot get any external monitor to be recognized. Tried with multiple TVs with miniDP-HDMI cable and computer monitor with miniDP-DP cable. Could it be that the port died, or is it a software error?

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5 Replies
Moderator
Moderator

RE: XPS 13-9333, Windows 10, MiniDP output not working

How long was the mDP out port working? What were the last operating system changes that you made prior to the mDP failure?

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nerealmea
1 Copper

RE: XPS 13-9333, Windows 10, MiniDP output not working

It was working since I got the laptop a couple of years ago. I don't recall any changes.

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Moderator
Moderator

RE: XPS 13-9333, Windows 10, MiniDP output not working

Once connected to a device and both are on, are you pressing Fn + F1?

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nerealmea
1 Copper

RE: XPS 13-9333, Windows 10, MiniDP output not working

Yes. The external screen is not detected.

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Moderator
Moderator

RE: XPS 13-9333, Windows 10, MiniDP output not working

Before you contact Dell support to get the motherboard exchanged, you should backup all of your data to a USB hard disk drive, then attempt to do a Windows 10 reinstall.

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