1 Copper

XPS 13 9343 LCD Screen not working

I have about a year and a half old XPS 9343 and the monitor has suddenly stopped working. When I plug it into an external monitor everything shows up fine. I have tried all the standard reset fixes to no avail. No drops or issues - just stopped working. When I go to display it only detect the external monitor.

Any help is appreciated.

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1 Reply
9 Rhodium

RE: XPS 13 9343 LCD Screen not working

Hold the D key through powerup - do you see a series of color test screens on the internal display?

If not you'll need to replace the display panel (if conventional) or the entire upper assembly (if a touch panel).

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