Please explain how to PM you (I'm not putting my details in an open forum)
Click on my username, on the righthand side click "Send a Private Message". Type your message and click "Send"
Dell | Social Outreach Services
I'm based in the UK and available Monday to Friday 9am-5pm GMT
Yes, I still have trouble updating.
Can you please reply email me on my email I added in my post above.
I don't know how to pm you.
I saw tens of posts from guys complaigning about the same issue but have not seen a clear answer to address it.
Is there a way to upgrade from Windows 8.1 to Windows 10. How Dell will address this ?
(I provided mu service tag few days ago)
Hi Colin is this offer to check service tag and fix this free upgrade issue with Windows 10 for only systems Dell has tested?
As I get same problem with a Alienware Aurora R3, (BTW this error first boot phase and the error code I can trace back on posts on web for not only Dell systems but others to when Windows 8 came out.
So MS I am sure is well aware of this. One would hope.
I was able to with a clean install upgrade to Win 8.1 as I had a spare key, from Win 7 64bit, as I notice sometimes with Win 81, when it reboots it locks up with the circle that stops spinning, a manual restart fixes it. sounds family to what happens with Windows 10
Windows 10 clean install will run on another drive in same system, but no key to activate it, but if this is a free upgrade, why do we need a key anyway.
Only difference between drives is one it works on is part of my Arrray and not a SSD drive and maybe stil booting with UEFI ( which I have learnt is another name for secure boot) although I thought I had turned that off in bios) Is there a way to turn off UEFI? As if it is only when one does a clean install of Win 8 or 10, you get a GPT error saying you cannot install to that partition. ( I know using disk partition cmd how to clean that from drive of coruse one looses any data if you have not done a back up.
Is this what Windows 10 Upgrade is struggling to deal with after it has copied files at the 33% stage when it reboots.?
My service tag is <REMOVED BY ADMIN> (XPS 13, 512 GB SSD). For many weeks I have tried to upgrade to Windows 10, including a clean install, which was suggested by Dell Support Staff (phone support). This weekend I tried again, hoping for improved install files. I let the install run for two days, most of which was spent in the Copying files screen, after restarting, with the circle blinking. This was extremely slow. After all had finished copying etc, the system gave an error message in a white window saying something like "Windows could not install Windows 10". Then, I rolled back to Windows 8.1 which went fine. But I really would like to upgrade to Windows 10. -- Jaap Murre
i have the same problem with my new laptop
del xps 13 9343 core i7 512 SSD
I have exactly the same issue with the same machine.
Can DELL please help??
I've tried many times, from USB, with updates, without updates, same error.
I do not want to do a 'clean' install and ruin my software build or lose data.
Dell are fixing the problem - if you PM Colin Hurst (who has replied above) with your service tag, he will sort it out. Do not post your service tag in the public forum though.
The problem is caused by the "SK.hynix" SSD specifically, so the problem can be fixed by swapping the SSD for another model. Unfortunately this might mean you lose your installed programs etc - but talk to Colin and see if there's a way around that.
Anyway my issue is fixed now: I have activated Win10 successfully and a new (slightly faster?) SSD! Thanks Colin (and Dell)!
what do you mean by swapping the SSD for another model. what should i do.
thanks a lot