JBKarafa
1 Copper

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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Disregard

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jebeedem
1 Nickel

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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My service tag is : <SERVICE TAG REMOVED> - Dell XPS 13 9343

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beersum
1 Copper

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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Dear Colin,

Have a new XPS 13 9343 (last week Support tag <SERVICE TAG REMOVED BY ADMIN>.

Can't update to windows 10, get error 0xC1900101 - 0x2000C
Failed in SAFE_OS phase with an error during APPLY_IMAGE

Tried 6 times to update.

Dell Netherlands could not do anything.

My email theo@heraldic.nl

Regards,

Theo

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jebeedem
1 Nickel

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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Dear Colin,

Further to my post this morning...

I do have exactly the same error message than Beersum/Theo.

Dell Belgium (where I bought the computer), Dell South Africa (where I am working) and Microsoft USA (through remote access to my computer) could not do anything either.

Best

Jean-Bernard

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Yaw_Antwi
1 Copper

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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I also have the same model of dell:  XPS 13 9343 ssd 512 MB. My frustrations have been well defined by the earlier posts. any solution on the way soon?

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Moderator
Moderator

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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My service tag is : <SERVICE TAG REMOVED> - Dell XPS 13 9343

Hi,

If you're still having the issue, please PM me and I'll help you get it resolved

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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Moderator
Moderator

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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Dear Colin,

Have a new XPS 13 9343 (last week Support tag <SERVICE TAG REMOVED BY ADMIN>.

Can't update to windows 10, get error 0xC1900101 - 0x2000C
Failed in SAFE_OS phase with an error during APPLY_IMAGE

Tried 6 times to update.

Dell Netherlands could not do anything.

My email theo@heraldic.nl

Regards,

Theo

Hey,

if you're still having issues upgrading, Private Message (PM) me and let me know and I'll help you out

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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Moderator
Moderator

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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I also have the same model of dell:  XPS 13 9343 ssd 512 MB. My frustrations have been well defined by the earlier posts. any solution on the way soon?

Hi,

Private Message (PM) me with your Service Tag and I'll help you get this resolved 

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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XPS13_user_
1 Nickel

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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Hi guys!

I want you to redirect to:

http://en.community.dell.com/support-forums/software-os/f/4997/t/19645539

Where a big number of users had the same issue.

Also, I linked inside to other 4 threads where some other users have also the same problem.

I'm going to tell you the options to escape from this ***.....

At the thread we tried different approaches and concluded that:

- Microsoft way: Doing a clean install of windows 10 it works, but you need a valid key. If you request it to Microsoft by telling this problem they'll tell you but with conditions... I mean, mainly users from US get the key at the moment, but other local attention teams worldwide will told you that they won't tell you any key as you haven't done the upgrade proccess.

Well, I has to stay 5 hours of remote assitence at the phone in order to get convinced level 1 assistance to elevate the problem to level 2 where the support will give me the key. In the 5 hours, the assistance did everything and exactly the same things you said, i.e. upgrade from usb... etc...

Today, 15 after!!!!!! level 2 have call me to tell me the key.... (without words... 15 days after!)

Luckily, I said this problem to microsoft help in twitter and they scalate the problem quickly and 48 hours after level 2 from US assistance contacted to me to give me a valid key.

- Dell way: It's probed that it's a problem with SK Hynix ssd disks, but seems software problem cause a hardware test don't find anything, and a clean install works ok. So seems a problem related drivers of hynix not updated on microsoft... or the way they burned data when created the laptop....

On this way, dell is offering to change the ssd into another one from another manufacturer, and this works, so again, problem is with hynix ssd.

We had some troubles at the begining cause also level 1 assistance from Dell at my country didn't trust me, and told me to the same things from microsoft, i.e. upgrade from win8.1 etc.... (it was a ***....)

But finally, Colin Hu, read us, and he is moving really well this topic cause he have understood the problem and offering real and quickly solutions worldwide, you can trust him.

To sum up:

1. call EEUU microsoft support. other teams worlwide won't trust you and will cost more time. and they'll give you a valid key

2. send by private message to Colin Hu your service tag number and he will offer you change the disk

Good luck!

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timnic98
1 Copper

RE: XPS 13 (9343) - Unable to upgrade to Windows 10 - Error 0xC1900101 0x30018

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Please explain how to PM you (I'm not putting my details in an open forum)

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