1 Copper

XPS 13 (9343) sound popping, esp. when streaming

Ever since upgrading to Windows 10, the sound on my XPS 13 pops, particularly when video is being streamed (i.e. Netflix, Youtube). I hear intermittent crackling sound that will temporarily stop (for max 1 minute) if the video is reloaded or paused and played again. This noise is not apparent when I plug in my headphones. All of my drivers are up to date. I've turned off enhancements, updated any video streaming software/plugins, and no change.

FYI, I'm having exactly the same problem on an Alienware M15x circa 2010.

0 Kudos
1 Reply

RE: XPS 13 (9343) sound popping, esp. when streaming


Uninstall the audio drivers, reboot and then install the chipset drivers. You can then reboot the machine and install the audio drivers.

XPS9343 Drivers, Downloads and Manuals

0 Kudos