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Yashka
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XPS 13 9350 is suddenly wake up by pressing touchpad button

Hi All

I've forced to shutdown every time instead of sleep due to laptop is suddenly wakes up inside of my backpack and is getting extremely hot. I've checked how it doing and how it turned out the root cause is pressing touch pad buttons.   

Could anyone help me to resolve this problem?

Thanks in advance,

Oleg

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5 Replies
LSUFAN51
4 Ruthenium

RE: XPS 13 9350 is suddenly wake up by pressing touchpad button

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Placing the computer in a backpack while in sleep mode is blocking the air vents which will cause the overheating problem. Please watch Dell video below for addition information.

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Moderator
Moderator

RE: XPS 13 9350 is suddenly wake up by pressing touchpad button

Thank you for your message.


There are chances that if the computer experiences a sudden knock while in sleep mode may wake it from sleep mode & since the computer is in a backpack it will heat up.


Please update the BIOS from this link http://dell.to/2wyC0c9  this should resolve the issue.


For better assistance & if the issue persists, please click on my Dell username & send a private message with the service tag, registered name & email address.

Dell-SreejithRamesh
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
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Yashka
1 Nickel

RE: XPS 13 9350 is suddenly wake up by pressing touchpad button

I've already updated all drivers and BIOS before. A most of problems with BT, dock station, network, etc were eliminated. But my issue is still present.

I'll send you PM.

Thanks in advance

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gallowaysid
1 Nickel

RE: XPS 13 9350 is suddenly wake up by pressing touchpad button

Make sure Wake With Mouse options isn't selected in BIOS. Updating BIOS resets all settings to DEFAULT.

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Yashka
1 Nickel

RE: XPS 13 9350 is suddenly wake up by pressing touchpad button

I guess you're talking about some another BIOS. I've not found such setting in my BIOS. Please explain me exact place in menu tree where it is located.

Thanks

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