yizan
1 Copper

XPS 13 9350 screen shut down after logo

Hello everyone,

I am having trouble with my XPS 13 that I got few months ago. After pressing the power button, the screen light up like normal, displaying the dell logo then the screen turn black and off. But the power button's light and the backlit keyboard are on. 

I can go to the BIOS and safe mode. I disable the graphic driver in safe mode and was able to run my system and do things. But when I try to enable or update the graphic driver, it will turn off my screen immediately. I ran diagnostics and no error was found. 

I tired disconnecting the battery and hold on to the power button for a few minutes but end with no success. 

All help are appreciated 

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2 Replies
LSUFAN51
5 Rhenium

RE: XPS 13 9350 screen shut down after logo

Please check out the information in the link below. Hopefully it will be a help to you.

Dell XPS 13 9350 only recognizes external monitor, laptop ...

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yizan
1 Copper

RE: XPS 13 9350 screen shut down after logo

I tried reset the computer and it ran fine with the basic driver, but once I update it, the screen turn off.

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