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XPS 13 9350, stop charging at 80% (plugged in, not charging)
Hi supporter,
I buy a laptop DELL XPS 13 9350 from Microsoft store (NY) last week. But it stop charging at 80%. I have read all related topics on this forum, but my issue isn't solve. I did:
- Update Window
- update BIOS ver 1.4.4
- BIOS > setting > general Battery Information: health excellent, 80% (Idle), AC Adapter = 45W
-Power Management > Primary Battery Charge Configuration: Standard
- all step here
, except (step 5 & 6).
- I ran diognasis test in BIOS: everything passed.
What could I do next? Thanks
ejn63
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August 14th, 2016 04:00
Call Dell for a warranty replacement of the battery.
Hai2016
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August 14th, 2016 01:00
Today, battery not charging at 70% but if I unplug power cord, it turns off immediately and can not power it on until I plug in. So I must charge battery continually during using. My laptop now becomes desktop!
Check battery heath (F2): "battery must replace". My laptop is OK except battery.
What happened with my new laptop for using 3 weeks?
Thank for your support.