XPS 13 9350 won't shut down

Hi KAPOOW,

Thanks for posting.

Here is some information I found while researching this issue:

Follow the steps below and check if it helps:

1. Click on Windows button and then go to Settings.
2. Click on Power and sleep Option.
3. Select Additional power settings.
4. From the left corner select Choose what the power button does.
5. Under power button settings when I press the power button select Shut Down.

When you click the Shutdown option after hitting the start button, what exactly happens?  When it restarts, what screen is showing?  Is it different from signing out?

I am having a problem with my 9365 but that might be just this system.

Thanks for quick reply Robert, but if you read my posting carefully you'll see I've already tried that fix. Didn't make any difference.

Saltgrass & Robert, 3 scenarios:

1) When I click Shutdown from the start button, it does a re-start, just as if I'd clicked Restart. It then loads normally. This happens no matter how I try to shut down.

2) When I close the lid, it's supposed to shut down (per my settings in power options) but it restarts, even with lid closed. When lid is opened again, there's a full blue RECOVERY screen, stating that system didn't load properly. I have the choice to select "Advanced Recovery Options" or "Restart" (again). I've tried the recovery options, but wasn't helpful, so I just restart (again) and then it loads normally.

3) If I am away from laptop, either on battery or AC, it's supposed to go to sleep (per my selected settings in power options), however instead it restarts to RECOVERY screen (as above).

In all cases, if not connected to AC, it slowly drains the battery and dies.

The first answer in the following post worked out for me.

Turning of the fast startup will let you shut down the xps again:

www.reddit.com/.../

maddinB - Thanks for directing me to the post at www.reddit.com/.../  

I have turned of fast start up and it has made no difference.

I noticed that someone else on the reddit post that it didn't work for them either.

Oh well, it was worth a try, so thanks again.

Basically, I've resigned myself to the reality that when I'm not using my laptop, I have to leave it plugged in or else the battery is dead the next time I want to use it. The battery is fine - and I can use it on battery for hours without going dead, but if I leave it unplugged for long periods of time (like overnight or when I'm at work), it eventually goes dead since I can't turn it off. Makes it fairly useless for travel if there is no AC to plug it into. I now use my laptop only at home - like a desktop computer. I don't take it with me when I travel, instead rely only on my smartphone, which is not "smart" at all for accessing files. :-(

How old is the laptop and are you running the Fall Creator's Build of Win 10?

There are some folks on the Microsoft site with Surface Pro 4s.  They shutdown and the battery drains at around 3% per hour.   I have seen older batteries which cannot maintain a charge.  It could be that or it not shutting down correctly is leaving something active.

You might try running the two commands below in an Admin Command prompt.  For the second one, it takes a minute and shutdown everything you can before running it.

powercfg /sleepstudy

powercfg /energy

Note where the reports are stored and copy or move them to the desktop to open.

One more which might be helpful:

powercfg /batteryreport

Yes,i think it is a problem of windows system?

Saltgrass, my laptop is less than a year old. Yes, I am running Fall Creator's Build of Win 10 (version 1709). The problem began several weeks ago, when I was still running Version 1703. After the update to 1709, nothing changed. It still will not shut down. The issue is not the battery. It charges, holds a charge, and lasts several hours. However, even hibernate or sleep will eventually drain any battery unless it's plugged back into AC, correct? Therefore, I must ultimately plug it back in when not in use. Not sure what the purpose of running those reports would be. Enlighten me please.

We are seeing problems and each system may have some variance.  What I know for sure is i had no problems prior to the new build.  Rolling back to the previous build stopped the problems.  Since I don't have your system and it may vary quite a bit from the 9365 your situation may be different.

As you can guess, rolling back to 1703 won't help since that's when it started :-(

Ho-hum. Keeping it plugged it when not is use. Not a huge issue, just a stupid inconvenient one.

Kapoowi, just to let you know you are not crazy, my DELL xps-13, purchased last March is exhibiting exactly the same symptoms.  Tried everything you have tried.  No difference.  Very frustrating.  I often pack the night before and when I get on the plane, half of my battery is gone.  This machine will NOT shut down, no matter what I have tried.  -Tom

My condolences Tom. At least you have 1/2 a battery the next day. I have none. Small concession I know. :-(