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XPS 13 9360 Bluetooth stopped working
This morning after resuming from suspend the bluetooth adapter suddenly was not recognized.
Normal lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:568b Realtek Semiconductor Corp.
Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
This morning:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:568b Realtek Semiconductor Corp.
Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Restart did not resolve the issue. Power off and power on did make the bluetooth adapter appear again. Can this be a driver issue?
DELL-Ravi Ch
7 Technologist
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7.1K Posts
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January 29th, 2017 18:00
Hi,
Please let us know if you are trying to use the system for Linux Operating system as the Dell XPS 9360 has not been designed or tested for Linux operating system. Hence you will not find compatible drivers.
_gerben_
16 Posts
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January 30th, 2017 01:00
Hi,
I recently bought this laptop at dell with Linux preinstalled here: www.dell.com/.../pd
So you are saying that Dell sells laptops with Linux but that Dell did not design nor tested it for that purpose? That would explain the trouble that I have like daily freezes, often track pad failure and bluetooth not being recognized sometimes after suspend.
Regards,
Gerben
DELL-Ravi Ch
7 Technologist
7 Technologist
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7.1K Posts
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February 8th, 2017 15:00
Hi Gerben,
Sorry for the miscommuncation. Dell XPS 9360 has been designed for Ubuntu operating system. We have limited support on Ubuntu operating system. Please private message me the system service tag along with registered owner's name, region you are located, phone number and email address. To send a private message, click on my name and send private message.
_gerben_
16 Posts
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February 8th, 2017 23:00
Hi Ravi,
Thank you for your answer. I will send you my details in a private message.
Regards,
Gerben
ksfgacek
6 Posts
0
February 9th, 2017 00:00
Hello, I'm also experiencing this behavior on my xps with debian. If you find some solution, please share it here. Thanks
_gerben_
16 Posts
0
February 9th, 2017 01:00
Hi ksfgacek,
I have only experienced this once and can not reproduce this problem. Do you often have this problem?
Regards,
Gerben
ksfgacek
6 Posts
0
February 15th, 2017 05:00
Hello, every few days, for example just now.
From dmesg: [ 9525.294719] usb 1-3: USB disconnect, device number 2
BT icon from tray is gone, mouse not responding and Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. is gone from lsusb. WIFI is fine.
It seems random, cant figure it why is happening...
JLB64
1 Message
0
March 26th, 2017 06:00
I purchased my XPS 9360 with Ubuntu preinstalled. I now run duel boot with Windows 10. My bluetooth drops my mouse on both operating systems after reboot. I have to remove the mouse from bluetooth settings and re-add it to get it to work. Same on both operating systems. Using a Logitech M557 bluetooth mouse.
Odinaldo
1 Message
0
June 28th, 2017 01:00
I had the exact same problem. After resuming bluetooth disappeared. Could this be a hardware issue?
_gerben_
16 Posts
0
August 1st, 2017 14:00
It is kind of annoying, it happens on mine more often since I started using Bluetooth again for mouse. Did you already find a solutions?
tfnico
16 Posts
3
November 23rd, 2017 01:00
Same issue here. Every other day or so the bluetooth adapter simply disappears. Dmesg simply says, with no other cause or explanation:
[97355.810657] usb 1-3: USB disconnect, device number 2
syslog also does not show anything related before:
Nov 23 10:02:50 client057 kernel: [97355.810657] usb 1-3: USB disconnect, device number 2
Nov 23 10:02:50 client057 acpid: input device has been disconnected, fd 18
Nov 23 10:02:50 client057 systemd[1]: Starting Load/Save RF Kill Switch Status...
Nov 23 10:02:50 client057 systemd[1]: Started Load/Save RF Kill Switch Status.
Restoring bluetooth requires reboot and some times even a full shut-down plus reboot.
I'm on a Dell XPS 9360 DE with stock Ubuntu 16.04 with the latest of BIOS and chipset drivers. I have a bluetooth mouse and keyboard, so this is pretty annoying!
I've tried many different kernels from 4.4 through 4.13, but this problem persists. I also got the newer linux-firmware 1.169 installed, which alleviated a different bluetooth unstability, but it did not help with these sudden disconnects.
My next try is to try re-seating the wireless card. But I doubt that is the issue, since the wireless adapter is still working after the bluetooth disconnect.