_gerben_
1 Nickel

XPS 13 9360 Bluetooth stopped working

This morning after resuming from suspend the bluetooth adapter suddenly was not recognized.

Normal lsusb:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:568b Realtek Semiconductor Corp.
Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

This morning:

Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 0bda:568b Realtek Semiconductor Corp.
Bus 001 Device 003: ID 04f3:20d0 Elan Microelectronics Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Restart did not resolve the issue. Power off and power on did make the bluetooth adapter appear again. Can this be a driver issue? 

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11 Replies
Moderator
Moderator

RE: XPS 13 9360 Bluetooth stopped working

Hi,


Please let us know if you are trying to use the system for Linux Operating system as the Dell XPS 9360 has not been designed or tested for Linux operating system. Hence you will not find compatible drivers.

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_gerben_
1 Nickel

RE: XPS 13 9360 Bluetooth stopped working

Hi,

I recently bought this laptop at dell with Linux preinstalled here: www.dell.com/.../pd

So you are saying that Dell sells laptops with Linux but that Dell did not design nor tested it for that purpose? That would explain the trouble that I have like daily freezes, often track pad failure and bluetooth not being recognized sometimes after suspend.

Regards,

Gerben

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Moderator
Moderator

RE: XPS 13 9360 Bluetooth stopped working

Hi Gerben,


Sorry for the miscommuncation. Dell XPS 9360 has been designed for Ubuntu operating system. We have limited support on Ubuntu operating system. Please private message me the system service tag along with registered owner's name, region you are located, phone number and email address. To send a private message, click on my name and send private message.

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_gerben_
1 Nickel

RE: XPS 13 9360 Bluetooth stopped working

Hi Ravi,

Thank you for your answer. I will send you my details in a private message.

Regards,

Gerben

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ksfgacek
1 Copper

RE: XPS 13 9360 Bluetooth stopped working

Hello, I'm also experiencing this behavior on my xps with debian. If you find some solution, please share it here. Thanks

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_gerben_
1 Nickel

RE: XPS 13 9360 Bluetooth stopped working

Hi ksfgacek,

I have only experienced this once and can not reproduce this problem. Do you often have this problem?

Regards,

Gerben

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ksfgacek
1 Copper

RE: XPS 13 9360 Bluetooth stopped working

Hello, every few days, for example just now.

From dmesg: [ 9525.294719] usb 1-3: USB disconnect, device number 2

BT icon from tray is gone, mouse not responding and Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. is gone from lsusb. WIFI is fine.

It seems random, cant figure it why is happening...

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JLB64
1 Copper

RE: XPS 13 9360 Bluetooth stopped working

I purchased my XPS 9360 with Ubuntu preinstalled. I now run duel boot with Windows 10. My bluetooth drops my mouse on both operating systems after reboot. I have to remove the mouse from bluetooth settings and re-add it to get it to work. Same on both operating systems. Using a Logitech M557 bluetooth mouse.

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Odinaldo
1 Copper

RE: XPS 13 9360 Bluetooth stopped working

I had the exact same problem. After resuming bluetooth disappeared. Could this be a hardware issue?

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