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stk7105
Copper

XPS 13 9360 - MS Office screen resolution on external monitor

Hello,

I purchased XPS 13 9360 two weeks ago.

I have a screen resolution problem (blur, not clear) for all MS Office applications on external monitor (HP Pavilion 27xw).

Video driver is up to date (Intel HD graphics 620). I called DELL support but they ask me to pay as the problem occurs only for MS Office applications.

I searched online and found one solution which I need to make external monitor as "Main Display".

Then MS-Office application will have same problem on my laptop screen.

Please help! Is this really MS-Office problem?

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2 Replies
Community Manager
Community Manager

RE: XPS 13 9360 - MS Office screen resolution on external monitor

Hi stk7105,

Thanks for posting.

Apologies your monitor is not working the way you expected.  Dell has not tested our products to work with this HP Pavilion monitor, so it would not be supported.

Have you tried a different monitor?  

Please contact HP for assistance.  Thanks.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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ejn63
Diamond

RE: XPS 13 9360 - MS Office screen resolution on external monitor

At what resolution are you running the internal and external displays?

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