Greg_FR
2 Iron

XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

I got my brand new XPS 13 9360 a few days ago and I experience a very strange phenomenon : randomly, I get the whole screen flicker/flash to black very quickly once or a few times in a row. Then it doesn't flicker for a long time : it seems to happen 1 to 3 times in an evening for example.

Do you experience such a phenomenon ? I've tried tweaking the settings of the video driver but it didn't change anything. I'm not sure but the problem may have started when I upgraded the BIOS from 1.0.7 to 1.2.3 on the 14th of December.

Please help, I don't know if I should send it back or ask for a motherboard or screen swap.

1 Solution

Accepted Solutions
Greg_FR
2 Iron

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

Hello SuperHanss,

Glad to know I'm not alone 😉 By the way, I received my 9360 last monday like you.

I also tried to reinstall Windows completely and it didn't change anything. I also tried, like you, the latest intel drivers 4542 and even the 4552 beta, but the flickering still happens.

One thing I'm not sure of : does it also happen when plugged in ? I'm currently trying to confirm that.

I hope others will confirm the same issue with theirs and may be able to confirm it's related to the BIOS update.

@DELL : can you help us troubleshooting this major issue ? I'm ready for any testing you want from me (I'm a computer engineer).

View solution in original post

67 Replies
SuperHanss
2 Bronze

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

You're not alone! I'm experiencing the exact same issue on my XPS 13 9360 (QHD/i7 7500u/16gb ram/512gb) which I received last Monday. With mine, It seems to start happening after around 30 mins of use, either from a cold boot or coming from sleep.

I too believe that it started happening after updating to 1.2.3 BIOS. Unfortunately it is not possible to rollback to 1.0.7 so there's no way to be certain. I've tried the latest video driver from Intel as well as the version listed on Dell's site but the issue remains...

0 Kudos
Greg_FR
2 Iron

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

Hello SuperHanss,

Glad to know I'm not alone 😉 By the way, I received my 9360 last monday like you.

I also tried to reinstall Windows completely and it didn't change anything. I also tried, like you, the latest intel drivers 4542 and even the 4552 beta, but the flickering still happens.

One thing I'm not sure of : does it also happen when plugged in ? I'm currently trying to confirm that.

I hope others will confirm the same issue with theirs and may be able to confirm it's related to the BIOS update.

@DELL : can you help us troubleshooting this major issue ? I'm ready for any testing you want from me (I'm a computer engineer).

View solution in original post

Greg_FR
2 Iron

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

OK I didn't have to wait for long : it just happened to me while plugged in...

0 Kudos
SuperHanss
2 Bronze

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

Yeah happens while plugged in and on battery for me.

Forgot to mention that I'm running a clean install of Windows 10.

0 Kudos
Greg_FR
2 Iron

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

I just tried to downgrade the BIOS to 1.0.7 following the procedure found here (very nice explanation by the way) :

www.reddit.com/.../

Problem is : when the flash began, I got a message saying downgrading from 1.2.3 to 1.0.7 was blocked by DELL due to "incompatible downgrade". Too bad : I won't be able to confirm if the flicker is related to the BIOS upgrade to 1.2.3.

0 Kudos
Giqles
2 Bronze

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

Hey,

I'm having a load of issues with the NVMe drive after 'upgrading' to BIOS 1.2.3 -- also couldn't downgrade to 1.0.7 due to 'incompatible downgrade'.

Adam

0 Kudos
welltimedly
1 Copper

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

I am also experiencing this issue. For me it was occurring on bios 1.0.7 and remained after the update to 1.2.3. Perhaps something else at play? I plan to keep playing around with disabling devices or updating drivers to see if I can isolate anything. Maybe someone with more technical expertise will weigh in on this..

I do have a FHD screen but that's probably not super important. I am interested in any solutions that may be out there !

0 Kudos
Greg_FR
2 Iron

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

@welltimedly

Thank you for your feedback. So i guess BIOS upgrade was not the culprit. And it doesn't seem to be LCD related too (issue with QHD+ and FHD).

I guess it's either hardware (motherboard related) or software (BIOS or ?).

To everyone : what is your laptop manufacturing date (see in BIOS) ? What processor, RAM and SSD do you have ?

For my part : manufactured on 04th dec 2016, 16 Gb ram, 512 SSD Toshiba.

0 Kudos
Greg_FR
2 Iron

RE: XPS 13 9360 QHD+ random screen flicker/flash

Jump to solution

I managed to take a video of the issue :

https://youtu.be/x-rkFvNeukY

Can you have a look and confirm you see the same kind of issue ?

I was not moving the mouse during the video as it would have stopped the flickering.