Johnny Black
1 Nickel

RE: XPS 13 9360 Touchpad random clicks

UPDATE2:

I have tried to lower the sensitivity to the maximum (if my understanding on those settings was correct):

xinput --set-prop 12 "Synaptics Finger" 99999999 99999999 100

Then I logged the events with: xinput --test 12 (where 12 is my device id). As you can see below those button press and button release events are registered while I am moving the finger on the touchpad quite firmly (to avoid lifting it from the touchpad)

motion a[0]=137

button release 1

motion a[1]=226

motion a[1]=226

motion a[1]=224

motion a[1]=224

motion a[1]=223

motion a[1]=222

motion a[1]=222

motion a[0]=136

button press   1

button release 1

button press   1

button release 1

motion a[1]=220

motion a[0]=136 a[1]=218

motion a[0]=134 a[1]=216

motion a[0]=133 a[1]=213

motion a[0]=132 a[1]=212

motion a[0]=131 a[1]=211

motion a[0]=130 a[1]=210

motion a[0]=129 a[1]=209

motion a[0]=128 a[1]=209

motion a[0]=126 a[1]=208

motion a[0]=124

motion a[0]=122

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pmijoiu
1 Copper

RE: XPS 13 9360 Touchpad random clicks

I have the same issues on Windows 10. If I disable the Tap I no longer get random click but, after a while, the touch pad stops working properly. The mouse cursor gets stuck in place no matter how I move my finger. I have to lift off my finger and try again until it eventually starts working again for a few seconds then stops again. Only be restarting the system I can get it to work again.

This is pretty disappointing since I simply cannot start using this new laptop and risk having to send it to the service at some point which would mean moving everything back on my old laptop and lose time in the process.

Johnny Black
1 Nickel

RE: XPS 13 9360 Touchpad random clicks

UPDATE 3: I have tested the combination of "left hard click" + "drag" (it takes a few times till the issue appears) on windows 10 and that seems clearly one way to reproduce this behavior. The random clicking is less often however the cursor freezes and jumps compared to Linux.

May I please have one of the other XPS 13 9360 owners trying and maybe confirming this? Thanks!

abrahm
1 Nickel

RE: XPS 13 9360 Touchpad random clicks

Johnny Black,

Thanks for your effort...

After more time really using the laptop, I've seen the touchpad have a few freak-out moments even with the linux software configured well.

I wish I had Windows available to test better like you are doing. Hopefully, Dell will take the time to fix bugs that are clearly OS-agnostic.

I'll have time to test more thoroughly over this weekend.

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Johnny Black
1 Nickel

RE: XPS 13 9360 Touchpad random clicks

@dell: any updates on this issue?

Furthermore, both laptops are humming ... louder when they are plugged to the power supply. Is this standard quality for 2500 USD a piece?

piattj
1 Nickel

RE: XPS 13 9360 Touchpad random clicks

I cannot get touchpad sensitivity to work on my 9360. Extremely sensitive, so I'm always opening files, clicking on things, switching windows when I don't want to. Frustrating. I'm on OpenSuse Linux, and tried many different options and researched the issue extensively - not just hours, but days. I got to where only one touchpad was being detected, and am using synaptics, but FingerLow and FingerHigh settings have no effect. No sensitivity Z value is being relayed by the touchpad. Help would be nice!

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Highlighted
Johnny Black
1 Nickel

RE: XPS 13 9360 Touchpad random clicks

This has not been fixed. It is probably a hardware issue.

grantsewell
1 Copper

RE: XPS 13 9360 Touchpad random clicks

I would recommend adding your experience to this open bug on the Dell Sputnik project to increase the awareness to this widespread issue:

bugs.launchpad.net/.../1651635

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