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XPS 13 9360 thin vertical green line
I bought my XPS 13 9360 during black friday and just opened it up for Christmas. Immediately during the first start up I noticed a persistent thin green vertical line in the middle of the display.
I hooked up an external monitor and i've confirmed that it is only on the laptop screen. Is this a common problem and is this something that Dell can resolve immediately with replacement or is this something that will have to be sent in for repairs?
Thanks
ieee488
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December 26th, 2017 06:00
Return to store for full refund.
quangdtruong
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December 26th, 2017 07:00
I just got a hold of Dell support and I'm in the process of sending it in for warranty repairs. I bought it through the Dell website during black Friday so I can't take it into a retail store. However I live very close to the repair center in Austin so it should be completed quickly.
Dell-SreejithR
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December 26th, 2017 08:00
Thank you for your message. We sincerely apologize for the inconvenience caused.
We will be glad to look into this for you. Please click on my Dell username & send a private message with the service tag, registered name & email address.