emm.vog
1 Copper

RE: XPS 13 Kaby Lake: coil whine

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this is my 3 minute video after new reboot that the machine is operating. Find me a QA that would accept this as a dev machine... Dell does not accept to replace it or refund. They will only change motherboard when they are available !! Insane 

kotaijohn
1 Copper

RE: XPS 13 Kaby Lake: coil whine

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@emm.vog Did they explain what they mean by "available"?  A new motherboard revision that specifically solves this problem? Something else? This sound is driving me crazy.

0 Kudos
Jetech
1 Copper

RE: XPS 13 Kaby Lake: coil whine

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i also have the coil whine on my xps 13 9360. i got a replacement unit and it still has the same issue. they are offering to replace the unit again with a third one. i cant return it because its past my 30 day range. i would love to just get a refund and buy something else

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colecc
1 Copper

RE: XPS 13 Kaby Lake: coil whine

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unfortunately nope. just bought kaby lake 9360 and it is the same issue. going through *** dell support all over now. tracking my time since I have until end of Dec to return this ***.