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Last reply by 09-30-2017 Solved
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XPS 13 Ultrabook battery not charging

Hi My year old XPS 13 Ultrabook's battery is not charging when plugged in. I measured the voltage of the power adaptor at the plug (the end that connects to the Ultrabook) and the voltage level seem fine at 19.4V However when I plug and unplug the power when the Ultrabook is off, the LED turns on and off accordingly. My Ultrabook is L321x, running Windows 7, and has BIOS A7 installed. Does anyone have the same issue, and is there anything I can do to check what wrong? Thanks for any help Ka
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Hi ed_salgado,

I would like to know if you are receiving any error message when you connect the AC adapter to charge the battery on the computer.

In addition, please follow the steps mentioned below to check if the adapter is detected properly in the system.

1. Start the computer by pressing the power button
2. Press the F2 key 2-3 times
3. You will now be on the BIOS screen
4. Under the Main Tab look for the option that says AC Adapter Type
5. If the Adapter Type says Unknown or None with the adapter plugged in.
6. Reconnect the adapter to the machine and if the status now shows as Unknown then please update the BIOS again on the system.
7. Also, please check for Battery Health status under advanced tab in the BIOS.

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My XPS is in the exact same situation and after running some tests, Dell support team said that to fix my issue I will had to replace my battery. Cost of battery replacement, almost R$600 (BRL).

Still evaluating if this is a good idea....

 

:emotion-12:

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My battery is down to 0% so I can't run the BIOS setup since it requires a minimum of a 10% charge.  I am on BIOS A06 and am using the original power adapter.   Any help would be appreciated.

Thanks!

-ed

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Hi Occompond

Thank you for the update. Once the service call is completed let me know the status.


Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional

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Nope. Called Dell and they sent a new A/C adapter. Then had two home service calls where they replaced the motherboard twice. Now about to send it back to Dell for tech center repair or replacement.
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Hi rcmurad

I am sorry about this issue. Please follow these steps and reply with your findings.

1.     Check the AC adapter status in bios. (F2 during startup)

2.     Check the battery health meter for battery health. (Steps already mentioned in the same thread by Dell Amogh G)

3.     Check with a known good adapter if any.


Thanks and Regards,
Shrikanth G
Dell Social Media and Community Professional

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Hey OccomPond did you had your problem solved? My XPS L321x is now on 0% of battery and it`s not possible to update the BIOS. There is anyway to bypass this battery check?

Current BIOS firmware is "A06" and I`m getting the same message on windows battery indicator: "Connected but not charging".

Any ideas on how to solve this?

Thanks

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sounds like the same issue i had. somehow draining the battery fixed mine as suggested by Amogh. After discharge and a power cycle, i was then able to charge and update bios.

it seems that the charging circuit is stuck, and maybe draining the battery (totally) causes it to reset.

so far i've not had this problem again - crossing my finger.

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Additional info:  BIOS Version = "A06"; AC Adapter Type = "Unknown" (when plugged in, otherwise "None" when unplugged); Battery Health = "This battery is performing normally"

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I'm having a similar issue.  XPS 13 (L321X).  Battery check says "8% available (plugged in, not charging)".  No degredation over time - just refusing to recognize charger.  Tried to update to the  latest BIOS but says I need >10% battery life.  Please advise.

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