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Last reply by 09-30-2017 Solved
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1554133

XPS 13 Ultrabook battery not charging

Hi My year old XPS 13 Ultrabook's battery is not charging when plugged in. I measured the voltage of the power adaptor at the plug (the end that connects to the Ultrabook) and the voltage level seem fine at 19.4V However when I plug and unplug the power when the Ultrabook is off, the LED turns on and off accordingly. My Ultrabook is L321x, running Windows 7, and has BIOS A7 installed. Does anyone have the same issue, and is there anything I can do to check what wrong? Thanks for any help Ka
Replies (53)
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3058

Hi,

I am having the same problem. Battery status is fine. 

BIOS is A08

Adaptor says Unknown. 

I have changed the adaptor too, and I am having the same problem.

2 Bronze
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3058

I downloaded del Bios, but its not installing ....giving error battery should be above 10%
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XPS 13 stopped charging literally two weeks after year warranty expired.

My wife is convinced it was programmed to die this way.

Bought a new Dell 45W power supply no change.

This is such a common problem why is there not a recall?  Laptop that reliably dies after one year? Probably a $5 part in there is faulty but support seems to be happy to swap mobo without looking further. Anyone out of warranty is up the creek.

2 Bronze
2 Bronze
3058

I'm having the same trouble. I'd like to hear how things went with you before investing more in this laptop which may be a lemon. I wonder how many others are in this situation. Thanks for your help.

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4369

Thanks to everyone who responded.  Unfortunately, none of the suggestions worked.  I did get lucky yesterday and for the entire day the laptop charged without giving me any problems.   I was able to charge and update the BIOS to A08.   When I booted again this morning, I got the same message that the A/C adapter could not be identified.   This leads me to believe that it's either the A/C adapter itself, or the connection on the laptop.   I'm going to go ahead and order a new adapter, which I was planning to anyhow, and see if that fixes me.   If it doesn't then it's probably time for a service call.

Thanks Again!

-ed

2 Bronze
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4369

Hi rcmurad,

if the LED responded then the power adapter is good, and that the system is recieving the power. just that the power is not getting thru the charging circuit.

for my case, letting the battery drain completely did fix it, and i think that caused this charging circuit to maybe reset.

by the way, before i drained the battery, i also power cycled a few times (total power on/off), with the power adapter unplugged. And also made these setting changes:

Goto Control Panel\Hardware and Sound\Power Options\Edit Plan Settings, and click on "Change advanced power settings" link near the bottom. A "Power Option" window will popup, expand the "Battery", and changed the followings:

- critical battery level to 0%

- critical battery action to shutdown

After the system shut itself down, because the bettery is drained, i waited a few minutes and try to power it back on (just to make sure the battery is really drained). When it failed to power up, then i plugged in the power adapter.

you may want to try the above and see if it can help with your problem. good luck!!!

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4369

Hey kc.yyz, yes it does respond on/off. I also have purchased a replacement AC adapter and still no luck. :(

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4369

Hi rcmurad and ed_salgado,

with your ultrabook power off, when you plug in/out the power adapter, is the LED light (below the touch pad) respond on/off? if not, you may want to check the power adapter with a volt meter.

Moderator
Moderator
4369

Hi rcmurad,

The issue may be related to the AC adapter or the system board on the laptop. Please click on the link below to check the warranty of the system. In case the system is under warranty, send me a private message with the system service tag to assist you further.  Please click on my name and click Start Conversation to send me a private message.

http://dell.to/12Bz4Il

2 Bronze
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4368

Indeed says unknown in the BIOS, but can't perform BIOS update - as you mentioned, can't run the BIOS setup since it requires a minimum of a 10% charge!!!

On windows right after start, I get an error saying that to connect to an adapter of 45w or above.

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