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Last reply by 09-30-2017 Solved
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XPS 13 Ultrabook battery not charging

Hi My year old XPS 13 Ultrabook's battery is not charging when plugged in. I measured the voltage of the power adaptor at the plug (the end that connects to the Ultrabook) and the voltage level seem fine at 19.4V However when I plug and unplug the power when the Ultrabook is off, the LED turns on and off accordingly. My Ultrabook is L321x, running Windows 7, and has BIOS A7 installed. Does anyone have the same issue, and is there anything I can do to check what wrong? Thanks for any help Ka
Replies (53)
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3871

I have tried everything in this thread plus what I could find on google.

The issue was persistent even after a new ac adapter and upgrading the bios to A08 through a windows 98 dos shell!! (i had less than 10% battery) i still got the warning "plug in a dell 45w adapter" before booting into windows.

after updating to A08 bios I did however leave my laptop unplugged for a weekend, over this time I think the battery must have completely drained, when I came to it today i plugged it in and turned it on expecting the horrible beep and the warning message to be displayed, however, this did not happen and it's charging!

I had already tried completely cycling the battery but that was on the old BIOS so I'm not sure if cycling it on the new one had some affect, but fingers crossed its back to working again! I'm glad I only spent  £11.99 on a new style adaptor and not £250 on motherboard which i was close to doing!

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3871

Hey, I had the same issue. Running the diagnostic mode in BIOS helped.

I now have a different issue - Battery health after 1 month, drop by 8,5 %, that means that in full charge (which I also cannot do - only up to 99 %) the capacity is 49433 mWh.

I had a drop first by 2,3 % then 5,6 % and now 8,5 %... in only 4 weeks. Do any of You have this issue ?

Is there a way to reset the battery or fix it ?

How to perform any sort of battery calibration ?

cheers

Lukas

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3871

Had the same issue on my XPS 13 L321x: the computer would stop charging while plugged in. As others have said, apparently the charging port was causing a short. I did all of the power cycling suggested, and removed the charging port screw and put it back in. This helped temporarily, but as soon as the laptop was back together it stopped working again.

Ultimately what seems to have fixed it is this: I removed the charging port screw, wrapped the port itself in one layer of electrical tape, put tape on either side of the screw hole on the port, then *** it back in and put tape over the head of the screw. Now the connection is steady even if I push firmly on the plug in any direction, thank God -- I love this machine, and wasn't looking forward to buying another.

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33814

I spent $1700 on this poor quality Laptop.

Then after the extended warranty expired by 1 month, spent another $475 in part repairing their battery, charger adapter, keyboard, etc .... I finally gave up on this money pit.

I will never purchase a DELL again.    The design is good, but the manufacturing quality is so poor ... you'll be spending more on maintaining the unit than your real work.

If you want to buy a Chinese laptop .... don't pay DELL for the privilidge.   Buy it from Asus and cut out the American middleman and save $$$$$$$.   Since Asus (Tiawan company) operations soeaj Chinese, I think they manage their outsourcers much better than DELL.   Asus products don't seem to fail in 2 yrs like the DELLs. 

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4332

Is it still working?   I think that I did that also, because I purchased a $7 replacement AC charger adapter plug and notice while screwing in/out the old plug ... that the changer power was going on/off.   I tried wiggling the screw and noticed some give.   But utiimately broke it while tightening it down to relieve the "give".  I also tried electrical tape to isolate the nearby metal bracket next to the screw ... but in the end everything failed.

Wishing you a permanent fix.    Mean has been replaced by Asus.

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4332

Nope, you saw it coming . . . the connection is extremely shaky again. It only works when the adapter is plugged in just so; if you bump it the connection is lost. Rats! I want to make this thing work, since a) I don't want to buy a new computer, and b) I really like everything else about this one. Does anyone know of a permanent fix? Duct tape, maybe? (c: It seems like it ought to be an easy fix!

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4332

I also have a "premium XPS 13 Laptop" that wouldn't charge after about 1.5 years.  By 2 years it wouldn't turn on at all even plugged in, and Dell charged me around $300 to repair the issue and 9 months later the same issue popped up.  Customer support wants me to pay them more to repair it again, and it would be really dumb to take them up on this.  This ultrabook touted as a premium product is defective in my opinion, and I have filled consumer complaints with the California Attorney Generals office and the FTC.  This is nearly the exact same issue Apple was forced to settle a class action 2 years ago, and I expect there will be a new recourse for consumers like me who were ripped off.  This is the last dollar I will ever spend with Dell both personally and for the businesses I run.

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4332

This happened to me as well. I've had my computer less than one year so it's still under warranty. After reading this forum and doing everything suggested, I called tech support and they are sending someone out to replace the motherboard.  Annoying.  Of course they repeated everything I already did, insisting they could fix it, first. 

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4332

I had to get my motherboard replace to fix this issue.

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34275

That was the exact same issue I had. I took the adapter plug off and put a piece of black electrical tape on the bottom and screwed it back into the chassis and it fixed the issue. No more grounding out and it is now charging properly.

Here is a bit more detail. I took the bottom off the laptop using a T-6 torx driver, T-5 will work but be careful not to strip the screws. Once I had the bottom off I located the Power plug where the power cord plugs in. There is one screw holding it down. So I followed the lead to the motherboard and unplugged it, Then I carefully pulled the plug out of the computer enough to get to the underside of it. I then cut a piece of black electrical tape and taped it to the bottom of the plug and put everything back together. Apparently the internal plug was grounding out on the chassis. This fixed the issue for me.

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