The amber light is constantly on, not flashing just solidly on, whether on or off and regardless of the battery charge percentage. The battery charges just fine. It's been this way since I got it. I tried posting for help before but didn't get any responses.
Thanks for posting about your battery experience.
According to this article the solid amber light indicates that the battery has failed. I do understand that your results may be somewhat different, but that's what the indicator says.
You don't state in your post how old your battery is, so if it's still under 1 year, it may be under warranty, please call tech support and troubleshoot with them to be sure the charging circuit is functioning normally.
If you're out of warranty, then contact our out of warranty techs support agents, they charge a small fee for diagnosing, and you would have the opportunity to purchase the parts over the phone. More than likely a new battery might be needed sometime soon.
According to that article, a repeatedly flashing amber light means the battery has failed.
"Fatal battery failure with AC adapter present. Constantly blinking amber light."
A solid amber light, again according to that article, means that there is less than 10% charge, which is not the case.
As my post stated, I have a solid amber light at all times, regardless of the level of charge in the battery.
Have you been able to troubleshoot with Tech Support? What was their response?