invisibleman3
1 Copper

XPS 13 amber battery light always on

The amber light is constantly on, not flashing just solidly on, whether on or off and regardless of the battery charge percentage.  The battery charges just fine. It's been this way since I got it.  I tried posting for help before but didn't get any responses.

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4 Replies
Community Manager
Community Manager

RE: XPS 13 amber battery light always on

Hi invisibleman3,

Thanks for posting about your battery experience.

According to this article the solid amber light indicates that the battery has failed.  I do understand that your results may be somewhat different, but that's what the indicator says.

https://www.dell.com/support/article/us/en/19/SLN155342/en

You don't state in your post how old your battery is, so if it's still under 1 year, it may be under warranty, please call tech support and troubleshoot with them to be sure the charging circuit is functioning normally.

If you're out of warranty, then contact our out of warranty techs support agents, they charge a small fee for diagnosing, and you would have the opportunity to purchase the parts over the phone.  More than likely a new battery might be needed sometime soon.

Regards,
Robert


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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invisibleman3
1 Copper

RE: XPS 13 amber battery light always on

According to that article, a repeatedly flashing amber light means the battery has failed.

"Fatal battery failure with AC adapter present. Constantly blinking amber light."

A solid amber light, again according to that article, means that there is less than 10% charge, which is not the case.

<10% charge

Solid amber

As my post stated, I have a solid amber light at all times, regardless of the level of charge in the battery.

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Community Manager
Community Manager

RE: XPS 13 amber battery light always on

Have you been able to troubleshoot with Tech Support?  What was their response?


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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mark_thorburn
1 Copper

RE: XPS 13 amber battery light always on

Have you found any resolutions to this problem? I am having the same issue.

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