Highlighted
Zeonnnn
1 Copper

XPS 13 external monitor stopped working

I have the USBc to HDMI connector from Dell, to connect my XPS13 to a second LG monitor.

I have been using it without problems for 2 years. I use it every day. Same setup.

Since friday 29/12 it stopped working.

I tried to connect my laptop to different monitors. I did driver updates and even tried to roll back my Intel driver. I disabled the WIFI. (and tried putting it on airplane mode). But nothing helps.

I guess some of those latest BIOS updates, HD driver update, ... caused the problem.

Can somebody please help. It's urgent. I need my laptop+second screen for my work.

0 Kudos
4 Replies
ieee488
6 Gallium

RE: XPS 13 external monitor stopped working

I am guessing Windows 10 update.

Rollback to find out.

0 Kudos
Zeonnnn
1 Copper

RE: XPS 13 external monitor stopped working

Thanks for the tip. But it didn't help.

Last windows update was from 18th december. And my system worked well untill 29th.

I uninstalled it anyway, and prevented it from installing again.

But the problem is still there.

And I can't do system restore because I don't have restore points set.

Hopefully tomorroiw they deliver a new USBc-HDMI adapter, so I can test if my dell adapter is maybe broken.

0 Kudos
Zeonnnn
1 Copper

RE: XPS 13 external monitor stopped working

USBc connector was broken.

The new one that arrived today fixed the problem

0 Kudos
ieee488
6 Gallium

RE: XPS 13 external monitor stopped working

Seems rather fragile.