APrasad91
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Hi Ravi,

My Dell XPS 13 suffers the same problem.

I've uninstalled and reinstalled the video drivers. I even did a hardware analysis on the website provided.

All my drivers are up to date. I can not be Booting windows in safe mode all the time.

The same issue occurs on sleep and wake up. The screen starts flickering terribly and is affecting my daily use. This looks like a display driver issue. Please do help out.

Thanks,

Arun

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PCofInterest
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I would also like to point out that this is more than just a "visual" flicker problem.  It appears as though the screen is being rapidly reconfigured when the flicker occurs.  I say this because I've noticed that if I have a window open when the flicker occurs, and that window is sized to be nearly as tall as the screen, after the flicker it gets resized to a much shorter window.  Windows also get moved around on screen....as if the resolution is changing.

This is a really nasty problem....I hope Dell can help!

MrStrode
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I too have the same exact problem and have even posted in other forums but cannot find an answer. Why isn't Dell working on a fix for this or even Intel if its a driver issue. I've re-installed windows 10 more than 3 times including a totally fresh install. I also have the latest video driver which doesn't make any difference. It was running GREAT on Windows 8.1....should have waited to upgrade. One more thing....anybody have a slight vibration sound from the speakers now with the OS update?

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APrasad91
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Hey MrStrode,

Would contacting customer care help by any chance? Because I'm getting sick of this issue.

For temporary fix, see this thread though. 

en.community.dell.com/.../19646901

Using the touch screen only might help.

And nope, no issues from speakers from my xps 13.

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Boyderama
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I too have the same issue.  Latest Intel driver 10.18.15.4256 does not help.

BIOS: A05 and all other drivers and updates are installed.

Could it be faulty / failing hardware?

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Sosinondodrore
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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What do you mean by vibration MrStrode? My speakers too is making a vibration noise when i play music or watch a movie with a little bass on about 50% volume, it sounds like the speakers are blown. And the vibration is especially noticeable when i boost the bass in the Dell Audio application with the "MaxxBass" slider.

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Sosinondodrore
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I contacted Dell Support at Friday and the a guy updated my Chipset and Video Driver to the latest and told me that he would call me back to hear if it had been fixed. The problem is still there, so i don't know what this can be, my guess is a bad driver so i hope Dell fixes this soon.

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Sosinondodrore
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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It does look like the problem is associated with the touchpad, cause the glitching stops when i touch the screen and it "activates" touch mode or something, and when i use the touchpad again the glitching comes back immediately. This was pointed out by APrasad91 with this link:

en.community.dell.com/.../19646901

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Highlighted
MrStrode
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I'm about to contact customer care but after seeing that this topic is only getting the same "canned" answers from Dell employees I feel it is just a waste of time. My XPS worked great with Windows 8.1 so it has to be a software or driver issue. We'll see if Dell fixes this soon. 

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Moderator
Moderator

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Hi PCofInterest,

I would suggest you to install the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

  1. Click on Start button.

  2. In the search box type devmgmt.msc and then press enter.

  3. Select the Display adapters listed and right click on it.

  4. Now select properties.

  5. In the properties window, under Driver tab, click on Uninstall button.

  6. Check “Delete the driver software for this device.”

  7. You want to delete the driver click OK.

    After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then NVidia /AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

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