Iam168
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Hi Ravi @ Dell,

Second to the message from PeterWBaker, could you confirm that you/Dell/Intel are still working on the issue for the XPS 13 (L321x) with the Intel HD-3000 integrated video controller?   Peter and I, together with many XPS owners (with the HD-3000 integrated video controller are still patiently waiting for the fix.

Many thanks. 

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vinniec
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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My Dell XPS 13 started this flickering problem again.  Looked at the website and I see that a newer driver was loaded that Dell recommends for the computer (computer: 10.18.15.4256 Dell: 10.18.15.4240). Lets all thank Microsoft for automatic updates. Does Dell talk to MS? Will return the computer to the older driver and see if flickering goes away.

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andrekik
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Vinniec, you need to download the new HD5500 driver 20.19.15.4300, read prior posts for instructions how to do this. Make sure your automatic updates are ON or else your computer will not upload/find this new driver from/on the internet.

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RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Hi Joe,

Can you try downloading the latest DisplayLink driver to see if that fixes your issue?

 SW R7.9M3(7.9.630)

http://www.displaylink.com/downloads/downloads.php

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Iam168
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Ravi, BC @ Dell,

I cannot help myself start to worry that the flickering issue for the older Dell XPS with the 3000 integrated video controller does NOT have a fix?   I sent in my "request for confirmation" 10 days ago just asking for a status update.  I have not seen a response from Dell if a fix is being worked by Dell/Intel?  Could you kindly provide an update to ease our worry please.  If not, should you go back to the Windows 7 to resolve the flickering problem.  Your guidance please?

========================

Hi Ravi @ Dell,

Second to the message from PeterWBaker, could you confirm that you/Dell/Intel are still working on the issue for the XPS 13 (L321x) with the Intel HD-3000 integrated video controller?   Peter and I, together with many XPS owners (with the HD-3000 integrated video controller are still patiently waiting for the fix.

Many thanks. 

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Iam168
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Ravi, BC @ Dell,

Per my repeated query on the flickering problem on my XPS 13 - L321X with Windows 10 installed, I need your guidance here please!  Should I go back to Windows7?  Per Microsoft, I have 1 mo to go back to Windows 7.  I am running out of time (just a few days left) before I can opt back to Windows 7.  I could not help feeling frustrated NOT getting any inputs from the maker of my Dell XPS 13 - L321x laptop when Dell said that it is tested to be compatible to the Windows 10 before I went ahead to update it.  Please help. 

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vinniec
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I just updated my Dell XPS 13 with Intel HD Graphics 5500 version 20.19.15.4300 and have not seen the flicker problem (closed & open, sleep computer several times with no problems when I woke it up like before).

The update is on Dells support website.

Hopefully this finally solves the problem. Dell's support for this problem was definitely lacking.

Vinnie

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PeterWBaker
2 Iron

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Ravi, BC @ Dell,

Per my and others repeated query on the flickering problem on my XPS 13 - L321X with Windows 10 installed, We need your guidance, should we I go back to the previous version of Windows?

I am frustrated NOT getting any inputs from the maker of my Dell XPS 13 - L321x laptop when Dell said that it is tested to be compatible to the Windows 10 before I went ahead to update it.  Please Please Please help. 

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delab
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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You might try contacting Dell directly by phone, chat or email.  Information at 

www.dell.com/.../contactus

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Highlighted
Moderator
Moderator

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Hi,

We have found the cause of the flickering issue and have managed to create a driver that resolves the issue. Please install the latest driver on the support site - Version 20.19.15.4300, A02

Article with explanation

Driver that resolves the flicker

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

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