Iam168
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Colin and the Dell team,

Many thanks for your update!  It is grateful to hear that the fix is on the way.  Many of us are waiting to see the end of the tunnel.  Cheers!  

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egzbuen
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Waiting for a solution as well with baited breath.

Hope we do get updated all the time.  

Thanks Collin, from me and the other l321x owners/users.

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Iam168
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Colin and the Dell team,

It has been another week since egzbuen's post.  Could you provide an update please?  we knew that the trouble-shoot exercise was heading to the right direction from your last update (~10 days ago).  Do you have an estimate when the process will arrive at the fix?  Thanks for the diligence and update.

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Highlighted
Moderator
Moderator

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Hi,

I received an update this morning that the engineering team have found a workaround that should fix the issue until they can get the driver updated.

Please disable "display refresh rate switching" in Intel Graphics Control Panel>>>Power>>>Choose Balanced Mode>>> deselect Display Refresh Rate Switching>>>Click Apply

Colin H
Dell | Social Outreach Services

I'm based in the UK and available Monday to Friday 9am-5pm GMT

Iam168
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Colin,

Thanks for your update and suggestion.  Unfortunately, I could not find the option to deselect "Display Refresh Rate Switching" on my Intel Graphic Control Panel?  I have enclosed a few screen shots to illustrate the step(s) I have gone through.  Please look at my 3 enclosed screen shots and provide further advices.  Thanks.

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RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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On Control Panel -top right corner- search "Intel Graphics..."

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aplocher
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I'm having this same issue with my brand new 9350.  I've tried several things, with little luck. 

Colin, I don't see those options you mentioned in my version of the Intel Control Panel (mine looks a bit different than the PDF posted by Iam168 - I have a white UI, not a dark one).

The one thing that seems to make it stop 100% of the time (for a few mins at least):

  1. WIN+P key to bring up projectors pane in Windows
  2. Click "Connect to a wireless device" (it begins scanning for a device - even if one doesn't exist it fixed it for me)

After that it works ok for a couple minutes.  It has never failed, but this is a major annoyance, and quite frankly I would rather return this and use my 3 - 4 year old HP if it's going to continue being an issue.

Thankfully, it seems you guys are on it, but it does worry me that this seems to be a pretty wide spread issue that dates back well over a year on the previous generation XPS 13's. 

I hope to hear some good news before my return period expires :-X


Thanks!

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Iam168
2 Bronze

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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Aplocher,

It is unfortunate that you have to join this group dealing with the Dell XPS13 graphic issue.  I have tried what Alejandrobellod has suggested.  My Intel Graphic Control Panel does "black".  I do not know if Intel Graphic Control Panel has different version to the HD300 HD video controller.  I ran it again last night and I want to show it to Colin and the Dell team to perhaps suggest the next step to resolve this graphic issue which has been around for months now.

There is not an option to de-select the refresh rate as suggested by Colin in his email. 

Colin - please update the group what is the next step.  Many thanks.

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RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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It seems that this issue has to do with radio signals from wi-fi and bluetooth. It desappears when I disconnect them both and quite dims when only connect wi-fi and not bluetooth. Will you please check this, thanks.

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nzerb
1 Copper

RE: XPS 13 screen flickers when waking up after Windows 10 upgrade

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I've also been experiencing the screen flickering on my new XPS13 9350, although it does not occur just during startup for me.  I also noted that it has to do with the wifi.  Disabling the wifi driver or putting the laptop in airplane mode stops the screen flickering immediately.  Also, the worst the screen flickering gets is during large downloads, streaming Netflix, or initially connecting to a wifi network.  It doesn't always start flickering, but when it does, the laptop becomes unusable and the flickering will not stop until I somehow disable wifi functionality.

I've used bluetooth without wifi enabled and had no issues, but I have not tested wifi enabled without bluetooth.

Until a fix is out, I can get by using an ethernet dongle or a cheap USB wifi dongle.  That being said, had this not been my third XPS13 in a week (the first two had a unattached trackpad and a failed hard drive), had it not cost me $30 for each round trip to the Microsoft Store, and had I not desperately needed a working laptop for school, I would've returned this machine.

Just hoping to add another data point.

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