Unsolved
This post is more than 5 years old
1 Message
0
69819
XPS 13 webcam and microphone not working after windows 8.1 update
Hi,
After updating to Windows 8.1, my webcam and microphone are not working. I have tried it on Skype, the camera and sound recorder applications which says that there is an error with the webcam and microphone. I have updated up to the latest drivers for Windows 8.1. Does anyone have any solutions to this?
Thanks
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
November 9th, 2013 10:00
atedj,
Did you recently install/reinstall the operating system? If yes, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct
Windows 7/8 is supposed to provide the webcam drivers for most Dell computers. If you system needs webcam drivers, go to Drivers & Downloads enter your service tag, then select your operating system. If your system needs webcam drivers, they'll be listed under Input.
(Windows 8)How to make the webcam work with help from this youtube. You have to open the Camera app first, and then click Settings on the charm bar to see where you can give the app permission to use the webcam.
Try reading...
Troubleshooting the Dell Webcam and Dell Webcam Central Software
You can try this file, also known as Dell Webcam Central.
Create a new unrestricted user account and try the webcam. Did the webcam work?
If yes, log out and log back in to your account and try the webcam. Did the webcam work?
If no, then the webcam became detached from the motherboard, usually near the webcam
Rick
cr45h
35 Posts
0
November 14th, 2013 18:00
I had this same issue with the microphone (but not the video camera). My solution was to uninstall the Realtek High Definition Audio Drivers that I got from the Dell website. The built-in Win 8.1 drivers work fine, but the Drivers from Dell's website break the microphone (even though they are supposed to be for Windows 8.1).
I'm not surprised actually. Dell sucks at drivers. It's been over two years since the XPS 13 came out and they still can't get the touchpad drivers to work properly. The drivers are atrocious and Dell continues to deny the problem and continues to sell laptops to unsuspecting customers who think they are getting the Windows version of a Macbook Air. Well, let me tell you something. You can get a 5 year old Macbook, even the old plastic white one, and you will have a MUCH better touchpad experience than what you'll get on a brand new XPS 13. Sad but true. This will be my last Dell ever.
mohamed1234
1 Message
0
March 11th, 2015 15:00