I purchased an XPS 14z laptop directly from Dell during the summer, I received it in August 2012. Over the last couple of weeks I have begun to experience some problems with it. Occasionally, when the laptop is not plugged in, it will randomly turn itself off. The system does not sut down properly, the laptop simply cuts out. This is very frustrating, especially given how new the machine is.
I request you to check if you experience any heat when the system turns off. Please flash BIOS to the latest version by clicking on the link below:
Check if the Battery is draining soon when system is not plugged in. Also check with a known good battery if available.
Also run Diagnostics on Battery by clicking on the link below:
Under ‘Choose a Diagnostic Type’ select ‘Component’, from the listed components under ‘Make a Selection’ select ‘Battery’ and then click on ‘Run Diagnostics’. Follow on screen instruction to run the test and reply to this post with the status to assist you further
I have not noticed excessive heat from the machine when this problem has occurred. The problem only occurs when the machine is not plugged in, but it can sometimes happen when the battery level is high. The battery does not drain quickly when the machine is plugged out.
I have ran Diagnostics on the battery and it says that it is normal.
I just downloaded the flash BIOS update so I'm hoping this will help. What benefit does an update like this usually have for this type of problem?
OK, I am still having this problem despite downoading the update you suggested. The diagnostics said the battery was running normally. Is this a common issue with these machines? I am very unhappy that this is happening because I have only had the product for about 5 months.
I request you to do this one last step. Please charge the battery with the system turned off. Then check if the system shuts off when it is running only on the battery.
In case the issue persists I request you to send the system service tag to check the warranty status to assist you further
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Funny thing. We've been experiencing this same random issue on both of the Dell laptops we own. They were both purchased in 2008. One is an XPS M1530, and the other is an Inspiron 1520. This started only several weeks ago. Very strange. They've been operating since purchased without a hitch, then they both suddenly experience this same problem. I'm leaning towards a Microsoft issue, but have no way to confirm that. This is the first I've begun trying to research the cause.
The batteries alwasys seem to have plenty of power remaining. The system will just completely drop power, not shutdown, not crash. The whole thing just cuts its power. No idea how to explain it yet.
I would like to know if the system is shutting down when it is running only on battery. In case it is shutting down, I request you to perform all the steps given in the previous post.
Please find the link below to flash BIOS to the latest version:
Select the appropriate Operating system from the drop down list and then click on BIOS and flash to the latest version. Do not use the system till restarts and comes up to the desktop. Please have the Ac adapter connected as this needs uninterrupted power supply and the Battery should have minimum of 15% charge.
Please revert for further assistance.
This customer conversation was taken offline for privacy reasons. The solution to this issue is heat sink and Fan replacement. If you continue to experience issues after attempting these steps, please start a new thread.