XPS 15 9530 - Noise problem?

It absolutely applies to the M3800 - I have one and I can hear the wine exactly as others have described here. :(

thanks Dnimyranib

Really, u help  :)

thanks Dnimyranib Really, u help  :)

For information:

DellCaresVerified account ‏@DellCares

@pleimb They are working on redesigning the motherboard. However we not do have any confirmation on the same. ^TM

https://twitter.com/DellCares/status/489317866123313153

So, let me guess...

The job of a 'secret group' in Dell is to keep claiming that they're working on a motherboard.

The job of rest part of Dell is to deny it.

I am happy to have this refunded our replaced with the next model. I have a 3 year warranty after all.

I think the most likely scenario is that dell will figure out what the problem is and implement a fix for the NEXT "XPS15" model release.  I would be surprised if they issue a fix for the current models - its just not cost effective.  My guess it would be cheaper to simply refund the few people who 1) notice the noise and 2) are bothered by it enough to act on it (no offense intended - I am with you guys on this as I meet both criteria). 

I would love to be proven wrong on this but I am doubtful.  We will see...

Ok, I've refrained from jumping the gun on this despite the bleak outlook, but:

Terry B, we're now past the last day that could possibly be considered "early July", and not only do we not have news of a fix, we don't even have official news of a delay, never mind an updated ETA.  All we have is a few people here that are posting what they've apparently heard from you through other channels, mixed in with the typically inconsistent answers others have received from random Dell customer service reps.

Terry, please post something official here.  Even telling us to expect a delay (ideally with a new timeframe) is better than the complete and utter radio silence we've been experiencing for the last several weeks.  I understand that you can only post the news that you get from engineers and others within Dell and that you don't have any control over the timeline or development of the fix itself, but give us something here.  If you have indeed communicated updated news with certain customers via other channels since your last post here, I don't see why you can't make it official here rather than letting this thread drift off into hearsay and speculation.  Good communication is a basic and key element of good customer service in situations such as these.

No one's making anyone wait for a refund, if you want a refund they have to give it.

I agree with you.

We had given Dell more than enough time for a fix and since Dell cannot fix it, we require a simple full refund for all customers with this defect and want a refund.

There's really no point in giving another 'delayed ETA'. After all these, does Dell really think we would buy it, again?

Am I missing something? I noticed the noise from the getgo, but let the 7 day refund period (I'm in France) pass because there was buzz of a BIOS fix back then. I called customer support and was denied a refund. They offered "any Dell machine you want, go nuts", and I answered "anything comparable without the noise". They never responded. I emailed about a month later, and the same person said: "Yeah, sorry. Checking for you right now. Will email today". Months have passed without a response.

Well GoNz0 was apparently told that if Dell could not or would not fix the issue, Dell would issue him a full refund even beyond the official refund/return period.  Whether anyone else will be able to get that deal (particularly in other countries) is an open question.  But as to the deal you were offered, unfortunately there isn't anything directly comparable in Dell's product lineup.  The Precision M4800 would probably be the closest performer (better, in fact) but it's also larger and heavier.  The Latitude 14 7000 is also a solid system, but the feature set isn't nearly as robust.  But if things like 15" rather than 14", quad-core CPU, QHD+, and a dedicated GPU aren't particularly important to you, it offers solid performance in a similarly slim and light package, plus an IPS Full HD display, and even onboard Ethernet and a docking connector.

Those are basically your only other options, though.

No one's making anyone wait for a refund, if you want a refund they have to give it.

Am I missing something? I noticed the noise from the getgo, but let the 7 day refund period (I'm in France) pass because there was buzz of a BIOS fix back then. I called customer support and was denied a refund. They offered "any Dell machine you want, go nuts", and I answered "anything comparable without the noise". They never responded. I emailed about a month later, and the same person said: "Yeah, sorry. Checking for you right now. Will email today". Months have passed without a response.