Dnimyranib
2 Bronze

RE: XPS 15 9530 - Noise problem?

Hello Sirblack,

Tell me your experience with your Dell XPS 15 9530   about the Noise, did you have the issue also in your brand new laptop, i really want to know, because  i ordered mine weeks ago, and will have it next month, i won't like that if i face this same issue.

Thank you, Please let me know

0 Kudos
mikenisme
2 Bronze

RE: XPS 15 9530 - Noise problem?

Terry, I am waiting now for my 3rd system. The first one has been already sent for testing, while the second one (the one I'm currently using) it's booked to go for testing on the 24th of March. It's such a great machine but the noise issues are too much. I cant understand why it takes so long to find a solution. I believe there is a fundamental design flaw with this machines and the XPS13 is suffering from the exact issues. There are a lot of people out there suffering from these issues, and I already had the same problems with two systems...that can only make me think that more or less all the machines have this problem! some people decide to live with the problems, some people are not as affected ( it is a high frequency noise after all). Like I said, its a great piece of kit and I really hope my 3rd system (estimated delivery 1st of april) comes without this issues...otherwise its def a refund for me. If you need any more details let me know. p.s. I can confirm that on the second system (the one I'm currently using) I had the motherboard replaced by a dell engineer. that seem to not fix the issue. when the engineer looked inside in trying to identify the source of the noise..he somehow managed to trace it to the SSD. I can also confirm that when the ac is plugged in the pitch noise is a lot higher and louder.
bekos
1 Copper

RE: XPS 15 9530 - Noise problem?

It is very surprising and sad to have a big company like dell being unable to identify the source of a coil noise that comes out of ALL the new XPS laptops. Given the resources Dell has, it should be an one day job for a Dell engineer to identify at least the source of the noise. But instead Dell is asking the users to provide feedback. This is really strange because because they don't need user feedback, ALL the XPS15 have this problem. To me it looks like Dell is just trying to make us believe that they can't fix the problem easy, so the matter will be forgotten in a few months and Dell won't have to replace ALL XPS15 laptops. SHAME ON YOU Dell. This is completely unprofessional.

Thank you.

Pete3d
1 Copper

RE: XPS 15 9530 - Noise problem?

Hi there,

just letting you know that I am one more person with that annoying high pitch sound problem.

Please add me to your update list Terry from Dell. 

I am awaiting a fix from Dell. Lets hope it comes soon.

thanks

0 Kudos
cz111
1 Copper

RE: XPS 15 9530 - Noise problem?

ALL the XPS15 have this problem.

Exactly, and technical support do nothing, I told them in December that ALL new XPS models will have this issue. I spoke to 2 managers and they said they would forward to R&D and let me know the findings and that never happened, no compensation, nothing. I'm very disappointed that Dell listen to their forums more than a telephone call to technical support. This should be an easy problem to identify, it does not require any customer device, Dell should use their own test devices... or employ me as a Test Manager emoticon.Cool.title

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Dnimyranib
2 Bronze

RE: XPS 15 9530 - Noise problem?

Is there another laptop with the same specs as the DELL xps 15 (9530) from another company that we can buy, we can not accept this from dell, i prefer to make a website and let all of you buyer that encountered this problem put videos while the machine is making the noise and spread it to the internet, blaming dell, lets see, what they are about to do before we really get mad.
0 Kudos
Dnimyranib
2 Bronze

RE: XPS 15 9530 - Noise problem?

Is there another laptop with the same specs as the DELL xps 15 (9530) from another company that we can buy, we can not accept this from dell, i prefer to make a website and let all of you buyer that encountered this problem put videos while the machine is making the noise and spread it to the internet, blaming dell, lets see, what they are about to do before we really get mad, because that is not fair
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Gallifery
2 Bronze

RE: XPS 15 9530 - Noise problem?

Below are 2 videoes from youtube

And here's an audio recording from another XPS 9530 user:

https://docs.google.com/file/d/0B84ab7vAXmcNdHB5WUJ2VjQwbEhUQ3hMWGlPblR0ZVZkSWI4/edit

ajgravelle
1 Copper

RE: XPS 15 9530 - Noise problem?

I'm experiencing what seems to be the same issue as well. I can vividly hear an extremely high pitched noise coming from my XPS 15 (9530). The noise is (not surprisingly) loudest when I pickup the laptop and hold my ear to the grille in the bottom. However, I cannot pinpoint the area where the sound is coming from.

I have found that the noise is most noticeable when the screen is updating for whatever reason (maximizing applications, watching video, scrolling through webpages).

I Hope you guys figure out a solution soon.

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Dragonhype
1 Copper

RE: XPS 15 9530 - Noise problem?

If you could please add me to talk via private message that would be greatly appreciated. I have a dell xps 15 with the same issue.

Thanks,

Spencer

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