cwheeler76
1 Copper

RE: XPS 15 9530 - Noise problem?

I just recently purchased the Dell XPS 15 9530 and I noticed the same problem today. I hope there is a resolution soon otherwise I'm considering returning my laptop.

Christina

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Dnimyranib
2 Bronze

RE: XPS 15 9530 - Noise problem?

2 days ago, they Pushed back the date to April 22th ,  normally my Dell XPS 15 (9530) has to be delivered to me on March 24th ,because i did the purchase on February 18th !

Well today, they change it again in the website, saying that my Order is being sent already to the UPS company so, it's on the way, kind of confused,  but i do not mind, for all of that, all that is matter to me and everyone here is to FIND A SOLUTION TO YHE NOISE ISSUE THAT AFFECTING ALL THE XPS 15 9530,  so on March 24th  i will make an UNBOXING VIDEO, and another one Using it, so we will see if this NOISE ISSUE IS ALSO ON THE NEWEST DELL XPS RECENTLY DELIVERED TO CUSTOMER, BUYERS LIKE US.

Proof that today they send it to UPS 

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Doctor11
1 Copper

RE: XPS 15 9530 - Noise problem?

2 days ago, they Pushed back the date to April 22th ,  normally my Dell XPS 15 (9530) has to be delivered to me on March 24th ,because i did the purchase on February 18th !

Well today, they change it again in the website, saying that my Order is being sent already to the UPS company so, it's on the way, kind of confused,  but i do not mind, for all of that, all that is matter to me and everyone here is to FIND A SOLUTION TO YHE NOISE ISSUE THAT AFFECTING ALL THE XPS 15 9530,  so on March 24th  i will make an UNBOXING VIDEO, and another one Using it, so we will see if this NOISE ISSUE IS ALSO ON THE NEWEST DELL XPS RECENTLY DELIVERED TO CUSTOMER, BUYERS LIKE US.

Proof that today they send it to UPS 

Not that I want to disappoint you, but your machine on the way is as faulty as it could be since the machine first came out.  As you can see, Dell never gave a solution and customers keep receiving machines with coil whine till this day.

As to 'Dell Engineering Team' on Twitter, I don't really have hope on them to make a change.

'We are aware about this and are working on it. - We will get back to you with an update as soon as it is available' is just exactly the same as what Dell keeps saying from months ago. It's not like only till this day do they realize that there's a problem.

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Dnimyranib
2 Bronze

RE: XPS 15 9530 - Noise problem?

Finally there is nothing that we can do about that to make them take some action about that ?   Doctor, what about  you,  will you go for a refund even if it will takes some times and patience with them or you will live with it like it is !! Me, i wont be able to accept it like this, so if in  2 or 3  months, no SOLUTION i will send it back ! 

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Doctor11
1 Copper

RE: XPS 15 9530 - Noise problem?

I decided to go for a refund back one month ago when the other only option was to live with it. 

I was told that some solution might come out in the unseen future and before the solution come out, I need to live with it.

Having personally experienced the noise, I know that I can't concentrate on my work with that noise going on. There's really nothing to live with...

If you decide to wait 2 or 3 months before sending it back, I would suggest you to check the return policy. When I got the bricked machine from depot center and called customer care, the first and only thing that lady told me is that 'You cannot apply for a refund because you have already purchased the machine for XX days'. I could not explain anything further to her, such as it took 6 weeks before the machine arrived and right after that, the machine spent another 4 weeks in the depot center. No matter how I try to explain, she said she could not change policy, blabla...

Anyway, good luck

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mcarvette
1 Copper

RE: XPS 15 9530 - Noise problem?

I attempted to live with the problem, but after a week I decided it was unbearable.  So I returned it for a full refund.  It took 5 weeks to get my money back.
Since then I did something I thought I would never do after being a PC guy for the past 20 years.  I switched platforms and bought the Mac Pro 15 Retina with a 1TB SSD and 16 GB of RAM.  It’s a solid machine I must admit.
And it makes no noise at all.  It’s totally silent.
I say this, because Dell needs to get it together or they are going to get their <Admin Note: Profanity removed per TOU Policy~RK> kicked by their competition.
They aren’t the only game in town and I’m sure the likes of HP, Asus, Toshiba, and even Apple would love to eat Dell's lunch.
It’s a competitive industry, Dell.  Customer loyalty only goes so far.
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Dnimyranib
2 Bronze

RE: XPS 15 9530 - Noise problem?

Hello Guys,

Weeks ago, every time The Dell FACEBOOK PAGE post a message even if it has nothing to see with our problems with the XPS 15, i always  comment letting them know about this issue that is affecting The XPS 15, and tell them that we can not accept it like this. 

Well,   and they talk to me,  telling me this what i have to do : 

---------------------------------------------------------------------------------------------------------------------------------------------

Dell Hi Hěrolď Čelěstín,

I would suggest you to update the BIOS on the computer to fix the issue. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section onto the system and install it.

http://dell.to/18r60nI

Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.

http://dell.to/164l6g4

In addition, Kindly share the system Service Tag in a Private Message so that I can check what best can be done to resolve your concern. I apologize for any inconvenience caused to you. You may reach us at

https://www.facebook.com/messages/DellHomeUS

- Ravi BC
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

www.dell.com
Get support for your Dell product with free diagnostic tests, drivers, downloads, how-to articles, videos, FAQs and community forums. Or speak with a Dell technical expert by phone or chat.
---------------------------------------------------------------------------------------------------------------------------------------------
 
Me i have to wait until march 24th to try this out, i would like to know if one of you can try this out please and let me know. 
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bekos
1 Copper

RE: XPS 15 9530 - Noise problem?

Wow! This is bad. The Dell FB representative did not even know about the problem. If he knew he would also knew that this problem can not be fixed with a BIOS update. Which means... that Dell is not planning to seriously deal with the problem any soon. Well done Dell!

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RE: XPS 15 9530 - Noise problem?

Hello, I wanted to know how much this helped. Did the noise come back again or this really a good fix?

Hey Guys,

 

I just stumbled onto a solution which has decreased *MY* noise issues, and wanted to share, in hopes it will help others.

 

My XPS 9530 (Dec 2013) has made "crunching" sounds (similar to a hard drive) in the area of the power button, since Day 1.

 

The sounds appear to be video card related, as they are only noticeable during screen re-draws:

- web pages with scrolling banners (ex: http://www.powerball.com/pb_home.asp )

- scrolling up and down in applications (browser, document, Outlook) with the mouse wheel

And the sound is only audible when the laptop is connected to a power supply. While on battery, the sound is not noticeable.

 

I have tried multiple power supplies, and power sources, to no avail.

 

In addition to the noise issue, my screen recently started flashing uncontrollably after coming out of Sleep Mode. Researching the issue, I came upon this thread:

 

Dell XPS 15 9530 screen flashing problem after update new drivers.

http://en.community.dell.com/support-forums/laptop/f/3518/t/19543351.aspx

 

Like the user who started the thread above, I had recently upgraded my video drivers.

 

So, as the Dell representative suggested in that thread, I did the following:

- Downloaded the latest Intel and nVIDIA graphics drivers from Dell Support (the same ones I had recently upgraded to, dated 1/9/2014)

- Started my laptop in Safe Mode

- Went into Device Manager, under Display Adapters, and uninstalled the Intel and nVIDIA adapters (making sure to check the box to "Delete the driver software for this device")

- Rebooted the laptop

- Installed both of the graphics drivers I downloaded earlier

- Rebooted the laptop (again)

 

Since reinstalling the drivers, the "crunching" sound has been dramatically reduced (but NOT completely gone).

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RE: XPS 15 9530 - Noise problem?

[quote user="Dnimyranib"]

2 days ago, they Pushed back the date to April 22th ,  normally my Dell XPS 15 (9530) has to be delivered to me on March 24th ,because i did the purchase on February 18th !

Well today, they change it again in the website, saying that my Order is being sent already to the UPS company so, it's on the way, kind of confused,  but i do not mind, for all of that, all that is matter to me and everyone here is to FIND A SOLUTION TO YHE NOISE ISSUE THAT AFFECTING ALL THE XPS 15 9530,  so on March 24th  i will make an UNBOXING VIDEO, and another one Using it, so we will see if this NOISE ISSUE IS ALSO ON THE NEWEST DELL XPS RECENTLY DELIVERED TO CUSTOMER, BUYERS LIKE US.

Proof that today they send it to UPS 

Not that I want to disappoint you, but your machine on the way is as faulty as it could be since the machine first came out.  As you can see, Dell never gave a solution and customers keep receiving machines with coil whine till this day.

As to 'Dell Engineering Team' on Twitter, I don't really have hope on them to make a change.

'We are aware about this and are working on it. - We will get back to you with an update as soon as it is available' is just exactly the same as what Dell keeps saying from months ago. It's not like only till this day do they realize that there's a problem.

[/quote]

Did you get the unit yet? And if so have you checked to see if it has the coil wine problem too?

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