ScotofMKE
1 Copper

RE: XPS 15 9530 - Noise problem?

I encountered the same problem, and have been having an awful experience with the Advanced Resolution Group and particularly Gerard James. I am planning to get our company off Dell, too. Amazing that they are fine with saving a few bucks while at the same time loosing 10s of thousands of dollars that  we will be spending elsewhere.

0 Kudos
ScotofMKE
1 Copper

RE: XPS 15 9530 - Noise problem?

Same problem here. I have also had awful experiences with the Advanced Resolution Group. My wish is that the class action lawyers will descend on us, take up the issue, and get some justice for us over this defective product and awful service. One can dream.

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ScotofMKE
1 Copper

RE: XPS 15 9530 - Noise problem?

I have this dreaded problem too, and the Advanced Resolution Group and tech support have not been able to resolve it after at least 3 attempts. What do you suggest as a next step? It truly is unusable and unsalable.

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GoNz0
2 Iron

RE: XPS 15 9530 - Noise problem?

Do as I did, 3 failed attempts and they have to replace it. you will get a XPS 9550 built if you complain enough.

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waverecycler
1 Copper

RE: XPS 15 9530 - Noise problem?

To my opinion, the the noice is produced by the DELL power adapter. I try to find an universal adapter working with the XPS 15 and hope to work noice free, like when there is no adapter connected.

nobody_asked
1 Copper

RE: XPS 15 9530 - Noise problem?

I have a second adapter (a 130W unit from a Dell E series docking station). Changing the adapter did not alleviate the problem in my case.

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Kairu321
1 Copper

RE: XPS 15 9530 - Noise problem?

I have exactly the same problem, I can always hear a high-pitched scratching noise

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kylewong925
1 Copper

RE: XPS 15 9530 - Noise problem?

I also have this problem. It's super annoying and comes from the power button area. If I put pressure against the casing in different ways (like the side of the monitor), the sound stops, but it continues as soon as I release. It's really annoying.

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