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XPS 15 9530 battery issue?
My XPS 15 9530 shuts off before it completes boot up, with or without charger attached. The laptop is about 4 years old. Does that sound like a bad battery? If I leave the charger attached for a long time, like 24-36 hours, the laptop will stay on longer but still not long enough to complete boot up. Thoughts? Thanks.
ejn63
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October 15th, 2017 15:00
Take the battery out of the system -- or disconnect it. If that solves the problem, you've found the culprit. If not, it's more likely a bad mainboard.
regal233
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October 24th, 2017 10:00
Thanks very much! I took the battery out and the laptop runs fine on the charger alone. One more question please. Is it ok to run off the charger only until I get a new battery? Thank you again!
regal233
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October 24th, 2017 10:00
I take it all back. It just powered off by itself. Lasted about five minutes. Is there a way I can check the main board or does that take special equipment?