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4 Posts
0
47458
XPS 15 (9530) won't start if plugged
Hi all,
My XPS 15 (9530) got issue when plugged : it won't start. It boot up only when disconnect from AC, and then I can plug it to charge.
When it's off and AC plugged, the 5 lights on the left side (remaining battery) does not light up.
Morever, if I close the computer (plugged) in order switch to sleep mode, it won't turn to sleep mode, and when I re-open it, nothing happens. I have to unplugged the AC, then reboot everyting.
I don't know if it's software or hardware issue. All my system is up to date (Windows 10), with drivers from Dell. BIOS A09.
Have you ever get this annoying thing ?
Thank you
WFransL
2 Posts
0
January 2nd, 2016 06:00
Exact same here. My 9530 is just over 1 year old and was repaired before because the same complaint.
3 months ago my original motherboard was swapped for a refurbished one (by the way; a bad service to use refurbished boards) and just 3 months later the issue has returned.I sent my 9530 to Dell Service last week and wonder what they will do to repair this (2nd) time.
Sabreitweiser
5 Posts
0
June 1st, 2016 02:00
I'm having similar probless, any chance either of you managed to fix your issues?
BenjaminRbt
4 Posts
0
June 2nd, 2016 01:00
Hello,
The only way I managed to get rid of that issue was to replace the motherboard, thanks to Dell.