moxmi
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

I am experiencing the same issues as described by grwall.

I have an xps 15 9550 that will hang / freeze randomly every day. The laptop did not experience these issues the first few months I owned it.

I have tried downgrading to different BIOS versions, I tried swapping out RAM, Wifi card, battery and HDD. None of these steps resolved the issue.

I love this laptop but am extremely frustrated and disappointed with its stability.

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Winson Chiou
1 Nickel

RE: XPS 15 9550 - BSOD freezes daily and randomly

After tried everything I could, I was exhausted. I finally called DELL service center and the technical guy change the motherboard for me. Then the issue was gone somehow. So it seems a hardware issue. Hope this information helps.

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petecoales
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

I am having the same issue.

My system freezes for anything between 5 seconds and a minute but then continues.

It does this repeatedly after my machine has been on for about half an hour and it does not appear to be related to any particular application.

I think it mus be related to the display drivers because if i remote desktop to this laptop from my desktop machine I can work on it all day without a single freeze!

I've never had the BSOD and the system always comes back to life but it's a serious pain!

Hope that points someone in the right direction!

Pete

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Armikas
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

Same problem.

BlueLake
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

Mine BSODs all the time, freezes when hot and cold, no rhyme or reason.  Worst computer I have ever owned.  $2400 paperweight.

I have clean installed Win 10 pro about 20 times now in an attempt to track down faulty driver.  Sometimes it runs for hours no crash.  Other times it crashes 10 times in 1 hour.  All hardware and Samsung 950 pro pass tests.  I have even had crashes when installing Win 10 pro.  I try again next day, installs with no errors.

I guess I should call Dell and demand a new motherboard.

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Sean McDonough
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

I'm about to open a support ticket for this, but based on everyone else's replies and comments, I'm not encouraged.

I am also seeing BSODs that can occur within seconds of boot ... but usually occur once I actually start "using" the system in some capacity interactively. My observations and attempts to troubleshoot so far:

* The two most common BSODs I get are CRITICAL_PROCESS_DIED and UNEXPECTED_STORE_EXCEPTION. Before the BSODs appear, the system goes non-responsive. Sometime the screen goes black and comes back, but the system remains largely responsive for about 10 to 20 seconds before the BSOD appears.

* I can't be certain, but the BSODs seem to happen whenever I'm trying to do "too many things at once" - usually involving transfers of data across a network (e.g., a download) or an installation from a network share. If I'm letting the computer remain idle or doing something like making this post, blue screen likelihood is greatly reduced. But I have had BSODs when the computer has been sitting idle. I wouldn't have known about some of them if I hadn't gone back through the Windows System event log to find them.

* I can't be certain, but it "feels" like this really got crazy when the Dell Update tool performed a BIOS upgrade a few nights back. I've since tried to move from the BIOS the system shipped with all the way to the current 1.2.18 BIOS released only a few days ago. It seems that BIOS updates are being released very quickly, so I sense that Dell agrees that there's some sort of plumbing problem. I haven't yet tried a BIOS downgrade (assuming I can), but that's something I'll probably try soon.

* I wiped my image and used the repair partition to reinstall Windows 10. I did this after taking the SATA out of RAID mode and into AHCI mode. Windows 10 reinstalled (I had previously upgraded from Home to Professional, so Professional was laid-down), the system came up ... and then blue-screened within a few minutes - no software installed, no additional drivers, and no other patching.

* I've seen Dell's postings about the Thunderbolt dock. I have a Thunderbolt dock, so I patched up the system and any Thunderbolt drivers to the ones Dell is currently pushing. These seem to have had limited - if any - effect in resolving the issue.

* Running without the Thunderbolt plugged in, I still get BSODs - maybe a little less often? I have seen them running with a TRENDnet USB 3.0 dock plugged into USB, so Thunderbolt isn't the full answer. I have yet to try running without any dock using just onboard wireless.

* I've updated all the drivers to no avail. One driver update that seemed to increase the instability was the latest nVidia GeForce driver and Experience update. Immediately after the update, my system went nuts bluescreening (on boot). I scrubbed that driver off and rolled-back to using the Dell-supplied driver. That seems to have settled the blue screening down, but it hasn't resolved it.

* I've seen numerous posts suggesting stability following install of the Samsung NVMe driver available directly from Samsung. Sadly, my system has a Toshiba 1TB NVMe M.2 drive, so no love there. And if Toshiba has something equivalent, I haven't found it.

So, as of December 23, 2016, this problem still exists.

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Sean McDonough
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

tl;dr - blue screening anytime I try to do something with it; external hardware/docks seemingly not a factor.

Some additional information and troubleshooting following my last post.

* I continued my troubleshooting at home on my XPS15 9550, and I made sure that nothing was plugged-in - no docks, USB devices, etc. The only external connections from the laptop are Bluetooth (to a Microsoft Sculpt Comfort mouse) and network (to an Asus Wireless-N access point, connecting to the a/n/ac band). Blue screens are just as frequent as before, so it would seem that USB docks and Thunderbolt aren't specifically a factor.

* Blue screening definitely seems more frequent whenever I'm trying to do "too much I/O" at once - such as installing from a network drive.

* I've fired-up Dell SupportAssist and figured I'd see if it thought I was missing any drivers. Depite having installed both a BIOS update and Chipset drivers multiple times, they continue to show. All install attempts have been successful, so this is clearly something wrong with how the SupportAssist driver detection is configured.

* The BIOS update identification is ridiculous. The text for it reads "BIOS - Dell XPS 15 9550 1.2.15 A16 System BIOS," and the version is actually specified as "Version 1.02.17, 01.02.17." When the BIOS update is applied, the version is actually *1.2.18*. The BIOS is revving so fast that the entire update system is out-of-whack - again, not a good sign for where things stand with this laptop.

* I attempted to find an older BIOS version to see if a downgrade would help. Unfortunately, I could not locate an older image.

* I've attempted to run a diagnostic in Stress mode several times. Each time I've tried, it has crashed with a blue screen a rebooted. When I attempt to start working with Support today, I'm sure that's something they're going to want me to try; I'll have to see how to fetch the data from the diagnostics that have been run already.

* With several of the blue screens, Windows has had to check the C: drive for errors. It has also run rather lengthy memory tests a couple of times. I've let these go, and they seem to have come back okay. But I know that every one of these blue screens is putting my system at risk. I don't know why I bothered, but I put Microsoft Office on the laptop. A BSOD occurred during activation, and it damaged the install so that I had to go out and get Office repair tools just to successfully activate.

At this point, my solid conclusion is that I have a lemon. Since I gave my rock-solid-stable XPS 13 to my daughter for Christmas, I now am without a "work laptop." As the CTO for a small Microsoft consulting firm based here in Cincinnati, this isn't going to fly. If we can't fix this immediately, this laptop is going back as a lemon. I went through an extended troubleshooting session with Dell years ago (with a Precision M6500 that I had), and that resulted in the swapping of about half a dozen motherboards and daughterboards. I lost countless hours and weeks to this process, and I utterly refuse to go through that process again.

That's the main reason I'm posting everything I've tried here. I want to traverse first and second level support as quickly as possible. And maybe some of these ramblings will help the rest of you (suffering with the same issues) know that you're not crazy  :-)

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rglamondjr
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

I have had the identical problem since I purchased in April 15. I have spent around 15 total hours on the phone with tech support running every diagnostic possible and returned the computer to Dell THREE times for repair. Last returned two weeks ago and it still is not fixed. Three restarts today alone. They have replaced hard drive, mother board, fan and other internal part in addition to reloading the OS. They refuse to replace the computer and I can't find anyone in Dell to talk to in the US to elevate this problem. One very, very unhappy Dell customer...

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rglamondjr
1 Copper

RE: XPS 15 9550 - BSOD freezes daily and randomly

They replaced my mother board as well but issue not solved...

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Saltgrass
4 Ruthenium

RE: XPS 15 9550 - BSOD freezes daily and randomly

Does anyone have a dump file?

Since the Hardware ID in the original post seems to point at the Intel Dynamic Platform and Thermal Framework, there are drivers in the Chipset section, I believe.

Otherwise, does the system run normally before you install any other software?  If you lock any screen rotation or let the system sit without being moved, does it help?

Make sure you have the latest bios updates

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XPS 2720, Inspiron 17 7779, Inspiron 15 7567, XPS 13 9365, Inspiron 1545, TB16 Dock

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