ArnaultT
1 Nickel

RE: XPS 15 9550 Flickering Horizontal Lines

Hi there,

I have the same issue flashing white lines (XPS 9550, UHD, SSD 512go)

It does not appears regularly, mainly when a second display screen is connected.

It was ship later last week so I suppose that bios is up to date.

Disable the intel graphics didn't solve the issue, worst it made nvidia control panel unavailable.

I wonder if I have to contact the support for a replacement or not?  Is there any new for this issue ?

Thanks a lot for your help.

I love this machine but I am a bit disappointed by these issues, especially at this price...

Regards,

Arnault

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Lili_Oubliette
1 Nickel

RE: XPS 15 9550 Flickering Horizontal Lines

Hi Arnault.

I have just had the screen replaced after contacting Dell support.

My problem was also intermittent but would not stop once it was started.

I would contact them as you will be under warranty.

I'll let you know if the problem occurs again with the new screen.

Best wishes,

Liz

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ArnaultT
1 Nickel

RE: XPS 15 9550 Flickering Horizontal Lines

Thanks a lot Liz,

I am waiting your feedback and there is bank holidays so there is no rush...
The issue is quite persistent tonight on my laptop...

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Lili_Oubliette
1 Nickel

RE: XPS 15 9550 Flickering Horizontal Lines

Hi Arnault,

It's been nearly a week since my screen was replaced and the problem has now gone, so it suggests that it IS the screen and not anything else.

I was also experiencing really bad shadows and inky blacks when playing videos, this has also gone now so it's back to being a top-notch screen that is worth the money!

Hope you get yours sorted soon Smiley Happy

Liz

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Highlighted
ArnaultT
1 Nickel

RE: XPS 15 9550 Flickering Horizontal Lines

Thank you very much for your feedback Liz,

I will contact them next week to proceed to the exchange.

Cheers

Arnault

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