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aaronjeffery78
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XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

My Dell XPS 9550 has a problem which makes the laptop unusable on a soft surface such as a lap or a bed. If the underside of the laptop is slightly bumped or nudged, the laptop will shut off immediately with no warning. The laptop will also instantaneously shut off when the right arrow key is pressed with usual typing force (even on a hard surface such as a desk). This doesn't happen with any other key on the laptop, however if the area just below the on button is bumped, the laptop will again, immediately shut off. I was wondering if anyone has had or knows of an issue similar to this and what might be causing this to happen?

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Moderator
Moderator

RE: XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

Using it on the desk =
does the issue happen when only on battery, no AC adapter?
does the issue happen when the battery is removed from the laptop and only using the AC adapter?

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aaronjeffery78
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RE: XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

Yes issue still happens in both scenarios

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Moderator
Moderator

RE: XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

When you had the bottom cover removed to uninstall the battery, did you visually check all areas to see if any component was misaligned causing it to "press" against the inside of the bottom cover?

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aaronjeffery78
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RE: XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

Yes, I have tried removing and booting the laptop without the SSD, RAM and Wireless Card in, problem still remains. I was even able to bump the laptop when the back cover was removed which caused the laptop to switch off. I also checked the DC jack cable was connected properly. All internal components look to be fine but i was unable to remove the heat sink (don't want to damage it) in order to check the keyboard and motherboard.

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aaronjeffery78
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RE: XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

I believe the issue may have been caused by a bulging battery i experienced when on a flight to Dubai recently. The trackpad became unclickable while on the plane as the battery had expanded and was pushing it out of its socket. I was only watching a film stored on the hard drive on my laptop but once i had noticed the problem i immediately switched off the device. On arrival to Dubai, the laptop battery had gone back to its original size but this is when i first noticed the problem of any movement on a soft surface causing it to shut off.

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Moderator
Moderator

RE: XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

The laptop will need to be returned to the Dell Repair Depot so that they can try to replicate the issues and replace parts. They should send you a box and return waybill. Attach a detailed note to the laptop so explaining how/when the battery bulged and the issue it has caused.

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aaronjeffery78
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RE: XPS 15 9550 Instantly Turning Off When Bumped or Right Arrow Key is Pressed.

Unfortunately however the laptop is nearly 3 months out of warranty and this is looking like an expensive repair to a £1200 laptop that is just over a year old, when there was nothing i could do about the fault with the laptop

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