rodjb
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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Seems to be stable.

1.1.15 available here

www.dell.com/.../DriversDetails

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corygross
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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Seems to be stable.

1.1.15 available here

www.dell.com/.../DriversDetails

Thank you.  I will try that.
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Paulems
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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Same problem, my laptop (Dell XPS 15 9550) was working fine the first two weeks. After bios update to 01.01.19, randomly black screens started. At the moment, I am trying disabling Nvida graphic card, and if it doesn't work I plan to downgrade the firmware. I really expect Dell to fix this problem quickly with a new BIOS update.

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snipers4u
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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I got my,,,, over 2000 dollar computer around the 19th march 2016, its what the 27th? I only had 2 good days with this thing, and this is my first dell in years... As i am working , screen goes black, have to press power to reboot. But then it lost everything and i had to use system image, then it took 2 days to login, because i had NO start menu, no settings, no task bar, etc, etc...no programs...oh man...I was able to use f12and and after 2 days staying up, Not sure how but i fixed it temp...I still get the black screen..

Very disappointed in a 2000 plus dollar piece of .....well ....hopefully it will get fixed before i start saying  iit to everyone,

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corygross
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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I got my,,,, over 2000 dollar computer around the 19th march 2016, its what the 27th? I only had 2 good days with this thing, and this is my first dell in years... As i am working , screen goes black, have to press power to reboot.

Is your PC also the XPS 9550?  If so, did you update to the latest BIOS from Dell's website?  Some people are speculating that the BIOS update is the cause of the black screen of death.

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mazzy324324
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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For me sure!

I've downgraded the BIOS to 1.15 from 1.19 and black screen of death look vanished....

For sure if you experience black screen  downgrade the BIOS.

you will find it on DELL FTP at : http://downloads.dell.com/published/pages/xps-15-9550-laptop.html

 or direct : downloads.dell.com/.../XPS_9550_1.1.15.exe

Nearly 2 months from latest BIOS updated with problems all over... 

They screwed it, fix one thing broken 2...

I'm very upset... 

N2turbo
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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My dell 15 9550 is doing the same thing. I updated the bios and now I get black screens randomly . You have to hold power button down to reboot? 

chrispete
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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Got mine back from Dell after a mobo switch and the black screens had been replaced by blue screens.  (Progress, I think...)

I've been fighting it for a few days and finally used the tried and true method of disabling the nVidia card.  The computer stopped blue screening.  (So much for progress...)

As a last ditch before completely losing my mind over the situation and calling Dell to say not-so-nice things to some poor customer service rep I decided to see if maybe there were any nVidia driver droppings laying around stinking the place up.  I found a tool recommended by Tom's Hardware (google "wagnard DDU" and download from the Wagnard Mobile site (official site)).  The tool basically removes everything related to any nVidia graphics driver from your system.  I then installed the Dell nVidia driver and the system has been completely stable for the past hour or so - I was getting blue screens every 5-10 minutes previously.

Hope this helps someone else.

*Standard "I'm not a *** but I try to CMA like one" statement: This worked for my issue, your mileage may vary.  Although I believe that Mr. Wagnard should receive a ticker tape parade through Times Square for the tool he created I don't know him (though we'd probably connect if we played "Seven Degrees to Kevin Bacon") and am not affiliated with him in any way.

Off to watch my system blue screen the moment I click "Post"...

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kosmas.valianos
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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After struggling with it for long time I believe this is the only possible to fix it.

1. Downgrade BIOS to 1.15

2. If 1. does not work replace motherboard and don't install 1.19 BIOS. Update to 1.15

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SebastianWeetab
2 Bronze

RE: XPS 15 9550 With Black Screen Issue

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Same thing happened to me apparently after the bios upgrade, the machine would only stay up for a few minutes then the display goes blank. Dell arranged to replace the motherboard, but couldn't supply one so offered a replacement laptop, then an engineer turned up and replaced the motherboard, but this took a few weeks to happen. I'm still seeing the blank screen problem since the replacement motherboard, but not so frequently.

Hopefully the new replacement will arrive in the next few days as this is a machine I use for work and being unable to use it for nearly a month isn't what I expected from a new laptop.


PS I saw a few threads on disabling the Nvida drivers, this did seem to improve the stability a little but wasn't a full fix, I'll be disabling the updates once I get a stable machine I think.

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