jamesmanning
1 Copper

RE: XPS 15 9550 crashes when the lid is closed while not plugged in, or if unplugged after lid is closed.

I'm not sure if  it was due to Akshatha adding my service tag to a special group after sending a PM yesterday, but  today the Dell update app listed BIOS version 1.3.0 as an available  update,  and  I can confirm that after applying that update, sleep is working perfectly!

From systeminfo:

BIOS Version:              Dell Inc. 1.3.0, 8/11/2017

Thanks!

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closedstack
1 Copper

RE: XPS 15 9550 crashes when the lid is closed while not plugged in, or if unplugged after lid is closed.

Having the same issue waking up from sleep after the latest BIOS upgrade to 1.2.25

Windows 10 15063.608 XPS 15 9550

Close the lid and when it wakes up it usually crashes. Adding a few images to show what happened since after the first crash and my attempt to repair the issues. Right now when I usually close the lid and reopen it to wake form sleep .. I am getting the "Looks like windows didn't load correctly" screen most of the time

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