davemcp
1 Copper

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

Make it one more on the list.  Dell knows this is an issue but refuses to recognize it.   If some of htese catch fire they would have to recognize it and do something about it.

My XPS15-9550 started Lifting the touchpad 2 weeks after my warrantee expired.  It's like dell knew that it was an issue back then.  

Not happy with dell.

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FleetingShadow
1 Copper

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

I'm starting to experience this problem as well - over the last couple of weeks clicking on the touchpad has become increasingly difficult.

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RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

We purchased 6 XPS 15 laptops in August 2016 from Best Buy - 3 of them have had to have the battery replaced because of swelling affecting the touchpad. Why doesn't Dell recall the battery for replacement. Worried the the other 3 will need to be replaced too.

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bjhirsch
1 Copper

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

Same problem here - trackpad coming up, with my 9550. Is Dell really waiting for the first batteries to explode and burn customers?

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rymoestud
1 Copper

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

I too have a Dell XPS 9550 and the battery just started expanding after a year. Dell is sending a field technician to replace it under warranty in 48 hours. I guess they are aware of the issue and are fixing them now.

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gldco
1 Copper

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

Another victim here - Dell XPS 9550 with the trackpad coming up and now impossible to click.  The warranty expired about 4 months ago.  It seems like the only service options are to extend or upgrade warranty?  Is there no way to start the process with Dell to address the issue without extending the warranty?

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hectorino84
1 Copper

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

I'm also have this similar issue with my DELL XPS15 9550, it seems suddenly the touch pad is very difficult to press down.  The sensors on it are still working, but it does make some functions, particularly clicking and dragging, very difficult.  Like others have mentioned, this literally occurred overnight it was not a slow progression and it does appear that the touch pad is now slightly raised on the right side.  I called Dell, after an hour of transferring the ownership to me (apparently it was still owned by Microsoft, I bought it at the Microsoft store) and diagnostic tests, which essentially verified this was not a software issue, the technician gave me the number to discuss with an agent the possibility of extending my warranty.  I have yet to speak to them, however, this does seem to be a manufacturing defect related to the batter given how many owners of this laptop are experiencing this same issue, so my expectation is that Dell will take care of this issue.  Also, it just happens like many other people in this forum, that my warranty expired 3 months ago.

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RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

All I can say is me too.. DELL XPS 15 9550, the touch pad is fabulous to feel, but now it's horrible due to the bulging causing the wrong angle. It won't click at all.

I bought extended warranty from the local computer store, I hope that they will fix this under warranty.

It's just out of regular warranty..

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davidk1952
1 Nickel

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

I spent over an hour on the phone yesterday morning talking with 5 different people at Dell both business and consumer departments and Dell does not have any 97 0r 84 watt batteries and they have no idea when they will get it back in stock. I looked on Amazon and it says it is "Discontinued". When I finally decided to talk with Tech Support they told me they do not sell the battery for the XP15 separately and that you have to send the unit back for replacement... problem is right now, they have No Batteries to do warranty with so you laptop will just sit there. My guess is that on both the 9550 and 9560 heat problems they will discontinue the higher wattage battery and offer a much lower (less heat) battery as a replacement... problem with that is the lower wattage battery means shorter life off the cord... What good is a laptop with a 1 hour portable life. If anyone doubts this.. Get on the phone to Dell Sales ask them what the PN and the cost of a replacement is... they say they don't have that to contact tech support.. but then try to talk to Tech Support and get an answer.. If you do.. post the info here because I've about had it trying to talk to Dell. I asked to speak with a Supervisor nd the would not connect me to one... Even if you have already bought a XPs15 with the 84 or 97 watt battery give them a call with your service tag and see what they say... Once the factory battery is dead... so is the Xps 15! That's an expensive gamble!

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hydramaniac
1 Nickel

RE: XPS 15 9550 touchpad issue that Dell apparently can't fix

Another to the list, and just 4months after warranty expired of course. Touchpad raised and can no longer click.

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